Museum Shop Associate

Role Responsibilities

Help visitors take a piece of the Museum experience home. As a Museum Shop Associate, you'll play an important role in creating memorable visitor experiences through exceptional customer service, engaging retail displays, and unique merchandise that connects guests to Alberta's history, culture, and natural heritage.

The Museum Shop is more than a retail space. It is an extension of the visitor experience. In this role, you will help drive revenue that supports Museum operations while ensuring every guest receives welcoming, knowledgeable service and leaves with a lasting reminder of their visit.

You will be responsible for:

• Delivering exceptional customer service and responding to visitor inquiries.
• Promoting and selling Museum merchandise to enhance the visitor experience.
• Maintaining appealing, well-stocked, and organized product displays.
• Supporting daily retail operations, including cash handling and sales transactions.
• Monitoring shop inventory and replenishing merchandise as required.
• Contributing to loss prevention efforts and safeguarding Museum assets.
• Ensuring the Museum Shop remains clean, welcoming, and visually engaging for visitors.

The Job Description is provided for Further details on this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Systems Thinking: Observes and understands larger impact of role. Sees impact of work on organization; anticipates change in own area based on activities in other areas. Considers how own work impacts others and vice versa. Ask questions to understand broader goals. Aware of how organization adds value for clients and stakeholders.
• Creative Problem Solving: Is open to new ideas and breaks problems down to identify solutions. Breaks down problems into small parts. Constructively questions and challenges the norm. Open to others' perspectives and aware of own. Contributes ideas for improving processes and adapts existing practice to address problems.
• Agility: Understands need for change and manages own emotions. Uses common sense and experience to approach ambiguous problems. Prevents emotions from affecting others negatively. Looks for information on changes.  Open to new ideas and helping co-workers.
• Drive for Results: Actively sets goals and remains open to advice on reaching them. Sets goals and prioritizes work. Identifies and corrects areas for improvement.  Suggests actions; asks for advice when lacking information or multiples priorities. Operates within APS value system.

Qualifications

Required:

•  A minimum of a high school education is required.

Must-Haves:

• Related experience in retail, tourism, or hospitality. 
• Strong customer service experience. 
• Experience handling cash and basic accounting procedures.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Additional Position Details:

• Term of Employment: Temporary wage position(s) until March 31, 2027
• Hours of Work: Up to 36.25 hours per week - Evening and weekend shift premiums available.
• Location: Edmonton.

Recruitment Process:

• Cover Letter: Please provide a cover letter outlining your skills, knowledge, and experience as they relate to the role.
• Final candidates will be required to undergo a criminal records check (CRC).
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective Wage employees.
 

• You'll receive 11.6% in addition to regular wage earnings in lieu of paid holidays and vacation leave:
  • 5.6 percent of regular wage earnings instead of paid holidays.
  • 6 percent of regular wage earnings instead of annual vacation pay.
• Professional learning and development
• Research Alberta Public Service Careers tool 
• Positive workplace culture and work-life balance.

Candidates may also qualify for: 

• Weekend Shift Premiums/Shift Differential: Shift differential.