Manager, Victims of Crime Assistance Program - Operations

Role Responsibilities

We are seeking a dynamic and experienced Operations Manager to lead the delivery and development of the Victim Assistance Program (VAP). This role provides strategic oversight to a team of 10 staff, including two supervisors, and plays a key role in ensuring high-quality, client-centered services.

Key Responsibilities

• Lead and manage the Caseworker and Program Support teams.
• Oversee the implementation and continuous improvement of VAP services.
• Ensure compliance with program policies, procedures, and Government of Alberta (GoA) requirements.
• Address complex client issues and support staff in decision-making beyond frontline scope.
• Collaborate with legal, policy, and ministry stakeholders to support program integrity.
• Prepare briefing notes and respond to action requests in a timely manner.
• Support data collection and performance measurement initiatives.
• Ensure staff are well-trained and aligned with legislative and policy best practices.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

To be successful in this role, your strengths will be demonstrated through the competencies listed below:

• Building Collaborative Environments: Foster an open, communicative environment by promoting the sharing of expertise and facilitating collaboration
• Drive for Results: Forecast potential challenges and address obstacles before they arise, ensuring smooth operations.
• Develop self and others: Creates a safe environment where learning is considered a shared experience and where people can continue to develop new skills.
• Develop Networks: Establish credibility and foster a common purpose with stakeholders across varying functions.
• Agility: Identifies alternative approaches or courses of action in unclear and complex situations. Supports others to identify, assess, and use alternative approaches.

Qualifications

Required:

• A university degree (4 years) in Public Administration, Business Administration, Political Science or Social Sciences with a minimum of four (4) years of relevant experience.

Equivalency:

• Directly related education or experience considered on the basis of:
  • 1 year of education for 1 year of experience; or 
  • 1 year of experience for 1 year of education

Assets:

• Proven leadership experience in program or operations management.
• Strong understanding of victim services, social services, or related fields.
• Experience working with government or multi-stakeholder environments is an asset.
• Knowledge of various provincial privacy and legislative requirements

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

• John E. Brownlee Building, Edmonton, Alberta 
• Hours of Work: 36.25 hours per week (permanent full time)
• Monday to Friday (8:15 am to 4:30 pm)

Other Application Information:

• A cover letter is required with your application, outlining how your education and experience aligns with the role.
• Final candidates may be required to undergo a written test demonstrating writing skills and abilities pre or post interviews.
• Please indicate employment duration for all roles listed on your resume and whether you worked part-time or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).
• This position may require final candidates to undergo a security clearance.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.