Manager, SuperNet Operations

Role Responsibilities

Are you a strategic leader with a passion for technology and public service? 
As Manager, SuperNet Operations, you’ll play a pivotal role in shaping Alberta’s digital infrastructure.

Reporting to the Director of Technical Services, you will lead the strategic planning, development, and operational delivery of Alberta’s SuperNet—supporting connectivity for Government, Learning, Health, Library, and Municipal (GLHLM) sectors across the province.

This role is central to Alberta’s digital infrastructure, managing complex contracts, service levels, and SuperNet growth and improvement across Alberta. You will oversee all aspects of SuperNet’s services, including technology, network infrastructure, security, and operations. Additionally, you will be responsible for the full lifecycle management of SuperNet operations—covering agreements, service pricing, budgeting, new service deployments, enhancements, compliance, disaster recovery, business continuity, change management, and governance.

The Manager, SuperNet Operations also oversees the government Mainframe as a Service Contract.  This provides a platform for key critical government services.

Responsibilities:
Some of your responsibilities in this position will include but are not limited to:

• Overseeing the SuperNet Services Contract and related contracts ensuring reliable broadband service delivery to over 3,300 locations across Alberta’s Government, Learning, Health, Library, and Municipal (GLHLM) sectors. 
• Monitoring and enforcing compliance with SuperNet service levels, addressing variances and managing change orders as needed. 
• Supporting the Director in developing and tracking annual operating budgets and strategic plans for broadband services. 
• Leading the implementation of new SuperNet services and infrastructure projects, ensuring alignment with Technology Support Operations (TSO) standards. 
• Developing and managing performance reporting tools, including a SuperNet balanced scorecard. 
• Contributing to business case development and policy recommendations related to SuperNet operations. 
• Supervising internal staff and external contractors to ensure efficient service delivery and project execution. 
• Representing the GoA at the ISP Council, advocating for ISP needs and fostering collaborative relationships. 
• Providing project management support across the full lifecycle, including RFI, RFP, and contract development.

Role Responsibilities continued

To be successful in this position you will demonstrate:

• Extensive leadership and strategic planning experience, underpinned by deep expertise in information technology within a service-oriented environment. 
• Expertise in the facilitation and management of vendors and contracts to ensure requirements are adhered to and value obtained for Albertans.  
• Strong communication skills, including written, verbal, non-verbal, and presentation abilities. A key skill is drafting briefings for executive management responding to vendor, stakeholder and public interest in SuperNet.    
• Proven ability to collaborate effectively with diverse stakeholders, aligning varied interests to achieve shared goals. 
• Exceptional analytical and problem-solving skills, with a demonstrated capacity for sound decision-making. 
• Recognized leadership capabilities, with a track record of fostering positive relationships, building high-performing teams, and promoting a client-centric approach. 
• Expertise in leading organizational change, with the ability to develop and implement innovative solutions to complex challenges. 
• Expertise in managing large-scale, complex IT projects and initiatives, delivering results in dynamic and evolving environments.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
• Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Develop Networks: Proactively building networks, connecting, and building trust in relationships with different stakeholders.
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solution

Qualifications

Required: 

• A university degree in Computer Science, Information Technology, Management Information Systems, or a related discipline.
• A minimum of 4 years of relevant technical and managerial experience, including delivering and supporting ICT services with an emphasis on vendor management and contract management ensuring effective partnerships and service performance.
• Strong leadership and management experience within complex and diverse IT environments.
• Excellent communication skills, including the ability to draft clear and concise briefing notes and other executive-level documentation. Demonstrated experience managing substantial human and financial resources, with a focus on innovation and achieving efficient, high-impact results.
• Comprehensive planning and leadership capabilities, coupled with in-depth knowledge and experience in IT service delivery environments.
• Familiarity with AI-driven technologies and their application in modern IT environments.
• Proven experience with security management policies, procedures, and best practices.
• Proven experience leading large-scale IT projects, with a solid understanding of project management methodologies such as Waterfall and Agile.

Equivalency: 

Directly related education or experience considered on the basis of: 

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education. 

Assets:

• Prior experience in wide area networking or telecommunications.  
• Strong expertise in ICT operations, with a proven ability to deliver IT services through both internal teams and external service providers.
• Proven ability to build strategic collaborations with diverse stakeholders, effectively balancing competing interests.
• Solid understanding of business operations, financial management, and accountability frameworks.
• Working knowledge of service management frameworks and best practices in IT service development.
• ITIL Certification
• Demonstrated success in managing complex challenges using a comprehensive, client-focused approach.
• Prior experience with Z/OS based mainframe technologies.  
• Skilled in leading organizational change and driving innovative solutions to address multifaceted issues.
• Deep knowledge of information technology systems, products, and service delivery.
• Familiarity with budgeting, financial planning, expenditure control, and asset management policies and procedures.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Term of Employment: Permanent full-time position.
Hours of Work:  36.25 hours per week
Location: Remote across Alberta (preferably Greater Edmonton or Calgary Area)
 
This position is eligible for remote work. You must reside in Alberta to work remotely.
 
Final candidates will be required to undergo a security screening.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of
required competencies. 

This competition may be used to fill future vacancies, across the Government of Alberta, at   the same or lower classification level. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.
•    Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
•    Leadership and mentorship programs.