Manager, Quality Assurance

Role Responsibilities

The Corporate Finance and Accountability Division within the Ministry of ALSS is looking for an experienced and strategic professional to lead the Quality Assurance and Accountability (QAA) Unit. As the Manager, Quality Assurance, you will provide expertise for the design, implementation, and continuous enhancement of the Performance Management Framework (PMF). 

The PMF ensures that outcomes data and performance metrics are systematically collected, managed, and analyzed to inform strategic planning, decision-making, resource allocation, program evaluation, and continuous improvement across the Ministry.

Key Responsibilities:
•    Lead the ongoing development, implementation, and enhancement of the Performance Management Framework (PMF) to ensure high-quality service delivery and outcomes for Albertans.
•    Oversee the development of program-level Accountability Frameworks (AFs), including logic models, outcomes, performance measures, and standards/targets.
•    Promote and support a culture of continuous improvement and evidence-informed decision-making across the Ministry.
•    Provide strategic leadership and technical expertise to staff and ministry stakeholders involved in Quality Assurance/Performance Management (QA/PM) projects and initiatives.
•    Represent the Ministry on cross-ministry and cross-government working groups and committees related to QA/PM.
•    Supervise and support a team of permanent and wage analysts, fostering growth, collaboration, and high performance.
•    Act as a member of the branch and unit management team and perform the duties of the Director or Executive Director when required.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking: Incorporates broader trends, risks, and the political environment into strategic planning to align actions with organizational goals and address obstacles to progress.

Creative Problem Solving: Collaborates openly to solve problems by encouraging creative input, leveraging diverse perspectives, and using effective techniques to develop innovative solutions.

Agility: Proactively embraces change by identifying improvement opportunities, adapting to shifting priorities, supporting others through transitions, and integrating change into existing processes and plans.

Develop Networks: Prioritizes collaboration by building strong, inclusive relationships, ensuring diverse stakeholder needs are understood, represented, and effectively addressed.

Develop Self and Others: Fosters a culture of continuous learning by promoting emerging methods, supporting team and individual development, and creating a shared environment for growth.

Qualifications

Minimum Requirements:
•    University graduation in a related field (e.g., social sciences, humanities, public administration), supplemented by four (4) years of related experience. 
•    Demonstrated experience managing program and policy quality assurance and performance management initiatives involving collaboration with staff and stakeholder in large organizations. 
•    Project management experience – demonstrated ability managing complex and politically sensitive projects. 
•    Demonstrated experience managing/supervising staff. 
•    Related experience or education may be considered as an equivalency on a one for one basis. 

Graduate degree (i.e., Master’s Degree, Doctoral Degree) in a related field is preferred. 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Note to recruiter: Job ads must identify the hours of work (e.g., 36.25) and the anticipated duration for temporary positions. If filling multiple positions through one competition, this section can be used to provide position details related to temporary, permanent, part-time/full-time, anticipated duration and hours of work – or the term “varies/various” can be used if necessary.

Hours of work: 36.25 hours per week, Monday – Friday

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees:
•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.
•    Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
•    Leadership and mentorship programs.