Manager, Policy and Training

Role Responsibilities

Reporting to the Director Business Support, Policy and Reporting, the Manager, Policy and Training is responsible for providing strategic leadership and operational oversight to support the Licensing and Compliance Monitoring Branch's priorities and objectives. The role leads the day-to-day development, implementation, and continuous improvement of operational policies, business processes, reporting frameworks, and risk-based strategies that support licensing, compliance monitoring, inspections, investigations, and public reporting activities across the province.

Our Manager, Policy and Training provides vital leadership in workforce development, operational planning, issues management, project delivery, information management, and business continuity. The role works closely with branch leadership, staff, government partners, and external stakeholders to ensure consistent business practices, effective communication, and alignment with legislative, regulatory, and ministry priorities. Through targeted policy development and robust educational programming, the position strengthens workforce readiness and enables front-line teams to focus on delivering high-quality inspections, complaints coordination, and enforcement activities.

In this role, you will lead and execute initiatives that strengthen operational effectiveness, support regulatory compliance, enhance staff and operator training, and drive continuous improvement across the branch. You will work collaboratively with internal and external stakeholders to address emerging issues, interpret legislative changes, manage priority policy projects, and ensure the branch has the training tools and standardized processes required to safeguard residents' health, safety, and well-being. 

Your responsibilities in this role will include, but will not be limited to:

• Leading the development and implementation of operational plans, business continuity plans, and strategic initiatives aligned with branch and ministry priorities.
• Providing direct leadership, guidance, and oversight to a multidisciplinary team of professional staff, including managing ongoing recruitment, orientation, performance monitoring, and workload deployment.  
• Developing and maintaining a unit training matrix to identify technical and personal development opportunities that address evolving work demands and support staff resilience.
• Coordinating and monitoring workforce training, onboarding, development programs, and training resources to support consistent operational practices.
• Developing, maintaining, and updating operational policies, procedures, standards, and business processes to support regulatory programs.
• Overseeing branch reporting functions, including compliance, trend, audit, and performance reporting to support decision-making.
• Managing the team responsible for issues, action requests, briefing materials, correspondence, and key messaging to ensure timely and coordinated responses.
• Supporting the team responsible for information technology initiatives, business process improvements, and system enhancements that improve operational effectiveness and public reporting.
• Leading and coordinating projects, change initiatives, and cross-functional work streams to achieve business objectives and organizational priorities.
• Facilitating collaboration and relationship-building with internal teams, government partners, health system stakeholders, and external organizations.
• Providing leadership in quality assurance, risk management, and continuous improvement activities to support regulatory excellence and resident safety.
• Representing the branch on committees, working groups, and ministry initiatives while providing strategic advice on operational and policy matters.

Role Responsibilities........cont'd

As our ideal candidate, you will:

• Demonstrate strong leadership skills with the ability to guide multidisciplinary teams, manage workforce planning, and foster a collaborative, development-focused environment.
• Build and maintain effective relationships with internal and external stakeholders while successfully navigating diverse perspectives and competing priorities.
• Apply strong and systemic thinking to anticipate emerging operational risks, analyze policy impacts, and develop pragmatic training solutions. Communicate effectively with a wide range of audiences, translating complex information into clear, concise, and actionable recommendations.
• Demonstrate exceptional organizational and project management skills, balancing multiple priorities and delivering high-quality results within established timelines.
• Lead and support change management initiatives with flexibility and resilience, adapting to evolving priorities, legislation, business requirements, and operational demands.
• Utilize strong issues management and problem-solving skills to address sensitive, complex, and time-sensitive matters with professionalism and sound judgment.
• Foster a culture of continuous improvement by identifying opportunities to enhance processes, systems, training, and service delivery.
• Demonstrate strong collaboration, facilitation, and consensus-building skills to advance initiatives across branches, divisions, ministries, and stakeholder groups.
• Exercise critical thinking and a proactive approach to planning, ensuring the organization is well-positioned to meet current and future operational needs, ensuring the unit is well-positioned to meet provincial continuing care monitoring and safety demands.
  
  

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility - Must be able to anticipate, assess, and readily adapt to changing priorities, maintain resilience, and work effectively in changing environments.
• Drive for Results - Sets goals and prioritizes work to accomplish them. Follows through on duties and tasks and reports on progress.
• Develop Networks - Proactively builds networks, foster connections, and establishes trust in relationships with diverse stakeholders.
• Systems Thinking - Understands how work contributes to the achievement of departmental goals. Anticipates changes in own area based on activities in other areas.
• Creative Problem Solving - Have the ability to assess options and implications in new ways to achieve outcomes and solutions.
• Build Collaborative Environment - Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Develop Self and Others - A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.

Qualifications

Required:

• University graduation (4 years) in a related field such as Health Sciences, Public Health, Health Administration, Health Services Management, Public Policy, etc. supplemented by four (4) years of related experience in related areas such as Continuing Care Regulatory Compliance, Healthcare or Continuing Care Operations, Complaint Investigations, Quality Assurance, Policy Project Coordination (regulated environments), etc.
• Related experience or education may be considered as an equivalency on a one for one basis.
• A cover letter is required along with your application. Applications without a cover letter will not be considered. In your cover letter, please briefly summarize:
  • How your professional and/or academic background relates to this role, including your direct and transferable expertise and skills,
  • Your leadership experience, and
  • Reason(s) for interest in this role.

Preferred:

• 5+ years of related and progressive experience.
• 5 years of related management experience that must include a proven track record of leading and managing teams.

Assets:

• Experience with continuing care and/or supportive living legislation and standards.
• Experience conducting inspections/audits in regulatory compliance environments.
• Experience in complaint investigation, case management, or enforcement actions.
• Experience working with vulnerable populations in health or social service settings.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Hours of work: This is a full-time Monday - Friday, 8:15 am - 4:30 pm (36.25/week) job with no hybrid options.

Positions Currently available: One (1) temporary position is available, up to June 2027.
This job posting might be used to fill similar opportunities in the future as well.

Location: This opportunity is located at ATB Place North, 10025 Jasper Ave., Edmonton.

Final candidates will be asked to undergo a security screening.
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.