Manager, Paramedic Practice & System Performance

Role Responsibilities

We are seeking a dynamic and experienced Manager to lead a team responsible for shaping government policy on Emergency Health Services (EHS) and pre-hospital care. This role will focus on developing and optimizing clinical standards, performance frameworks, and policies that ensure seamless cross-sector service delivery across the province. The Manager will collaborate with senior policy advisors and work closely with divisions within the Ministry, the Acute Care Division, and the new Acute Care Organization.

Key Responsibilities:

• Lead initiatives to enhance provincial EHS delivery, focusing on system performance standards and reporting.
• Drive the design and optimization of EHS systems to improve service delivery.
• Manage the research, analysis, and implementation of policies and legislation supporting the EHS framework.
• Provide leadership and support to EHS providers, municipalities, and stakeholders to improve practices and achieve EHS goals.
• Promote EHS across the Ministry and Government of Alberta to ensure a highly functioning system.
• Collaborate with other ministries and stakeholders to ensure an effective, collaborative EHS system.
• Oversee staff performance, motivation, and development to ensure team success.
• Develop briefing materials for senior leadership and respond to public and MLA inquiries.
• Advise on system redesign issues and develop strategies to address challenges within the EHS system.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

• Systems Thinking - Demonstrates the ability to view challenges and opportunities within the context of the broader system. Recognizes interdependencies within the EHS and healthcare frameworks and uses this understanding to drive improvements and innovations. Analyzes complex systems to identify potential impacts and solutions, ensuring alignment across various sectors and stakeholders.
• Creative Problem Solving - Approaches problems with an innovative mindset, developing creative solutions to complex challenges. Draws on diverse perspectives and available data to craft effective policy solutions. Able to think outside of traditional boundaries and utilize both qualitative and quantitative data to design strategies that address emerging issues and improve service delivery.
• Drive for Results - Maintains a strong focus on achieving measurable outcomes. Sets ambitious goals for the team and drives accountability to ensure that objectives are met efficiently and effectively. Demonstrates perseverance and determination in overcoming obstacles to ensure that EHS and pre-hospital care systems are continuously improved, delivering high-quality results for the public and the Ministry.
• Build Collaborative Environments - Fosters a culture of collaboration within the team and across the Ministry, actively working with colleagues to achieve shared goals. Encourages open communication, mutual respect, and cooperation across divisions and agencies to ensure smooth and effective delivery of services. Creates an inclusive environment where diverse perspectives are valued and contribute to team success.
• Develop Networks - Cultivates and maintains strong relationships with a variety of internal and external stakeholders, including government officials, EHS providers, municipalities, and industry experts. Leverages these networks to exchange information, share best practices, and build support for EHS policies and initiatives. Actively seeks out opportunities to expand influence and collaboration to drive the success of strategic initiatives.
• Agility - Adapts quickly and effectively to changing circumstances and priorities within the healthcare system. Demonstrates flexibility in navigating shifting political, operational, and organizational contexts. Able to adjust strategies and approaches as new information and challenges arise, while maintaining a clear focus on long-term objectives and system improvements.

Qualifications

Education and Experience:
A university graduation in Public Administration, Health or Business Administration, supplemented by four (4) years related experience. Related experience or education may be considered as an equivalency on a one for one basis. 

Required:

• Understanding of government structure, legislative frameworks, and the application of legislation in the Alberta health care system 
• Sound knowledge of health care providers and their roles
• Experience with policy development and multi-stakeholder environments
• In depth knowledge of health system priorities, acute care/EHS including Emergency Medical Services (EMS) delivery, and issues within the political and economic environment

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Join our team and make a meaningful impact on the future of EHS and pre-hospital care across the province. Apply now!

• Hours of work: 36.25 hours per week
• One (1) permanent position available  

Candidates with lesser qualifications may be considered at a lower classification and salary. This competition may be used to fill future roles at the same or lower classifications.

A written assessment may be used as part of the screening/selection process.

If a security screening is required;

• The final candidates may be required to undergo pre-employment checks (Reference check/Criminal Record Check and/or Academic). 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Pension plans: Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits 
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs