Manager, MS Dynamics Service Owner

Role Responsibilities

As the Manager, MS Dynamics Service, you will be responsible for MS Dynamics platform architecture and standards and supportability of all MS Dynamics solutions both on premise and cloud. You will lead a team to develop the technical road map of new and improved services for MS Dynamics platform that will enable the delivery of services to the business.  This position is responsible for the leadership and management of staff and contracted resources working on development, maintenance and support of MS Dynamics leveraging industry best practices, delivery methodologies, processes and tools. The goal is to achieve excellence in delivering MS Dynamics solutions to support new initiatives and on-going operations.

Responsibilities:
Some of your responsibilities in this position will include but are not limited to:

• Leading in developing and maintaining a long-term strategy for meeting the business clients' requirements for application support and development that takes into account branch plans, priorities, and the capacity of the branch for delivering change.
• Managing all changes to the assigned applications/services in a controlled manner, to effect a smooth and timely transition for the clients and other support areas.
• Managing the development of solutions so that deadlines are met and clients receive the quality of deliverables they expect on schedule.
• Providing leadership and direction to a team of system analysts (a blend of employees and contractors) dedicated to supporting the application(s). In doing so, building a team that demonstrates capability and commitment to their responsibility.
• Initiating and building an effective relationship with the clients in which they solicit and trust the team's advice on the use of technology in relation to performance of their business.
• Providing leadership and/or actively participating in cross-department or government initiatives, putting forward ideas or influencing initiatives to serve the best interests of the application, the client, the branch, or Department.
• Managing Contract Resources as the requirement for contracted team members dictates (based on the long-term plans).
   

To be successful in this position you will demonstrate:

• Ability to work effectively on a team as well as independently and handle high stress situations.
• Ability to identify trends and make decisions.
• Excellent negotiation and communication skills with political acumen.
• Demonstrated presentation skills with a focus on being able to communicate diverse, complex technical scenarios to a wide audience.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
• Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Develop Networks: Proactively building networks, connecting, and building trust in relationships with different stakeholders
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions

Qualifications

Required: 

• University Degree in Computer Sciences, Information Technology, or a related field.
• 4 years of experience in MS Dynamics and the practical use and implementation of the technologies or use of similar technologies.
• Experience in a management/leadership position leading high performing technical teams with critical 24x7 operation support.
   

Equivalency: 

• Directly related education or experience considered on the basis of: 
• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education. 
   

Assets:

• ITIL Foundation certification.
• Experience in managing budget and costs of the Contact Centre technical Services.
• Experience in Contract Management.
• Experience in process development, service design and change management.
• Experience in formulating stakeholder assessments, and garner engagement and obtain buy-in strategies through to execution.
• Experience in leading large and complex initiatives and projects that involve multiple Ministry, Sector, and Enterprise stakeholders with various, and often conflicting, needs.
• Strong knowledge of the business plans, mandates, strategic priorities, objectives, and programs of TSO (Technology Support & Operations).
• Ability to assess the impact of policy & technology changes on services.
   

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Term of Employment: Permanent full-time position.

Hours of Work:  36.25 hours per week

Location: Remote across Alberta
 

This position is eligible for remote work. You must reside in Alberta to work remotely.
 

Final candidates will be required to undergo a security screening.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of
required competencies. 

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs