Manager, Issues and Operations

Role Responsibilities

Are you a strategic thinker with a passion for driving operational excellence in a fast-paced government environment? Do you thrive managing complex issues and building strong relationships across multiple stakeholders? If so, we want to hear from you!

As the Issues and Operations Manager, you will be at the heart of our department’s leadership team, directly supporting the Managing Director (MD) and Director of Executive Operations (DEO). Your work will have a significant impact on the efficiency and effectiveness of our executive operations, directly influencing the delivery of communications throughout the Government of Alberta and to the Premier's Office.

What You’ll Do:

• Strategic Issues Management: You’ll anticipate, identify, and address emerging issues, ensuring that our executive leaders are well-informed and prepared to take action. You’ll build and maintain key relationships with the Premier's Office, Ministers' Office, and Deputy Ministers' Office, acting as a vital link between these stakeholders and our department.
• Operational Excellence: You’ll develop and implement management systems that enhance organizational efficiency, support business requirements, and ensure compliance with government policies. You’ll also assist in managing briefings, background materials, and senior leadership meetings.
• Leadership and Oversight: Acting as the DEO when required, you’ll provide leadership and direction on departmental initiatives, budgets, and special projects. You’ll monitor strategic initiatives and collaborate with other areas of the department to ensure successful outcomes.
• Employee Engagement: You’ll work closely with the DEO and MD to foster a culture of respect, diversity, and inclusion, supporting staff engagement and communication strategies across the department

What We’re Looking For:

• Experience: Proven experience in issues management, operations management, or a related field within a government or large organizational setting.
• Skills: Strong relationship management, communication, and problem-solving skills. Ability to manage complex projects and deliver results in a fast-paced environment.
• Leadership: Demonstrated ability to lead and engage teams, drive organizational change and foster a positive workplace culture.
   

For a detailed copy of the job description, please visit this link.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking - ability to predict, plan and understand issues that may impact the management and operations of CPE.

Build Collaborative Environments - ability to collaborate with various levels of government and build meaningful connections to support collaboration. 

Agility - capacity to respond to rapid changes with tact and diplomacy. 

Drive for Results - capability to work under high-pressure and tight deadlines to drive action across the department. 

Creative Problem Solving - ability to independently make decisions or suggest solutions to senior and executive level officials when necessary.
 

Qualifications

University graduation in a related field plus 4 years progressively responsible related experience; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

Assets: 

• Experience with political/public service environment and knowledge of Government of Alberta planning and budget cycles, decision-making processes, and legislative procedures.
• Experience with identifying key issues and giving advice.
• Experience working in a multifaceted, fast-paced environment, using well developed verbal and written communication skills to inform and influence executives and senior officials.
• Knowledge of Freedom of Information and Protection of Privacy legislation, policies and procedures.
• Strong project management and organizational skills, including managing a number of complex issues simultaneously and still delivering on results.
• Political acumen and understanding of Alberta's political system, GoA mandates and related policies, and structure.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
 

Notes

Hours of Work: 36.25/week 

A cover letter is required. In your cover letter, please provide information that clearly demonstrates how your qualifications meet the advertised requirements for this position. Please also outline any ministries you are specifically interested in working for.

In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Pre-employment checks will be completed to assess the candidate’s suitability for the role. These checks can include (but are not limited to): references, criminal records check, and academic verification. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

What we offer:

• Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Management Employees Pension Plan (MEPP) – https://www.mepp.ca
• Alberta Public Service Benefit Information – https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development – https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Leadership and mentorship programs