Manager, Immigration Information Services

Role Responsibilities

The Ministry of Jobs, Economy Trade and Immigration has an exciting opportunity for you to join our team as Manager, Immigration Information Services!

The Alberta Advantage Immigration Program (AAIP) is an economic immigration program operated by the Economic Immigration Services branch of the Immigration division in Jobs, Economy, Trade and Immigration (JETI) in cooperation with Immigration, Refugees and Citizenship Canada (IRCC). AAIP is a key program identified in business plans of the ministry to which it belongs and allows the province to attract and retain foreign workers and entrepreneurs for permanent residence based on Alberta's labour market and economic development priorities.

The Manager, Immigration Information Services leads the delivery of timely, accurate, and high quality information in response to a high volume of complex enquiries. Interest in immigrating to Alberta through the Alberta Advantage Immigration Program (AAIP) remains strong both domestically and internationally and continues to exceed program allocations established by the federal government. As a result, demand for clear, consistent information related to program criteria, application processes, and immigration options is expected to continue increasing. Program decisions are multi faceted and can have significant impacts on applicants and their ability to obtain permanent resident status in Canada.

Reporting to the Director, Alberta Advantage Immigration Program, the Manager is responsible for leading and reinforcing efficiency, quality, and service standards for responses to enquiries received through program area mailboxes, the Action Request Tracking System (ARTS), and other communication channels. The role ensures that statistical reports and analyses are produced on a regular and as needed basis to support informed program and branch level decision making. The position is also responsible for overseeing program related web content, with a particular focus on statistical information and updates. Effective management of online content supports enquiry reduction by diverting and redirecting common questions to existing resources, while also providing timely information and education to internal and external stakeholders.

Role Responsibilities cont'd...

In your role as Manager, Immigration Information Services you will be responsible for but not limited to:

• Provide leadership and oversight for the branch’s Immigration Information Services function, ensuring timely, accurate, and consistent responses to a high volume of complex enquiries.
• Supervise and support the correspondence unit, including a Program Development Specialist, Program Officers, and Information Service Officers.
• Ensure all correspondence meets established writing standards, quality requirements, and government protocols.
• Oversee the preparation and review of response letters, briefing materials, memoranda, and speaking notes.
• Collaborate with branch managers and cross‑ministry partners to coordinate joint responses and ensure a consistent, integrated approach.
• Monitor, track, and respond to inquiries received through the Minister’s email account and requests from the Minister’s and Deputy Minister’s Offices via the Assistant Deputy Minister’s and Executive Director’s Offices.
• Act as a primary point of contact for ministerial, executive, and sensitive information requests.
• Provide final or near‑final review of materials prior to approval, release, or action.
• Support and oversee statistical analysis related to application volumes, decisions, financial data, and program performance.
• Manage responses to access to information requests, ensuring accuracy, compliance, and timeliness.
  
  

Please click on the link to review the job description for this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

In this role, you will contribute to our team by demonstrating the following behavioral competencies:

Creative Problem Solving - Works in open teams to share ideas and process issues.

Agility - Proactively incorporates change into processes: Creates opportunities for improvement; is aware of and adapts to changing priorities; remains objective under pressure and supports others to manage their emotions proactively explains impact of change on roles and integrates change in existing work; readily adapts plans and practices.

Drive for Results - Works to remove barriers to outcomes, sticking to principles: Forecasts and proactively addresses project challenges; removes barriers to collaboration and achievement of outcomes; upholds principles and confronts problems directly; considers complex factors and aligns solutions with broader organization mission.

Develop self and others - Plans according to career goals and regular development.

Build Collaborative Environments - Engage diverse stakeholders and constructively resolve differences to achieve shared outcomes.

Qualifications

Requirements:

• University graduation in Public Administration and Economics or a field related to the position, supplemented with four years related experience; or equivalent as described below.
• For application consideration, you must attach a cover letter explaining your qualification and suitability for this role.
  
  

Equivalency:

Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience
• 1 year of experience for 1 year of education
  
  

The following knowledge or experiences are considered as assets:

• Leadership, management, and supervisory experience including performance measurement and evaluation
• Advanced writing and editing skills
• In-depth knowledge of proper English grammar, plain language, and Alberta government writing styles
• Advanced knowledge of ministry programs, policies, legislation, issues, and operational structure
• Extensive understanding of political and policy decision making processes
• Excellent communication skills, organizational skills, research and analytical skills, and tact and diplomacy
• Enhanced knowledge of the Action Request Tracking System (ARTS), AR processes, standards, guidelines, and templates
• Extensive experience in negotiation, liaison, and conflict resolution skills
• Expert knowledge of department records management requirements for Action Requests
• Advanced knowledge of communication theories, including writing, editing, research methodologies, and how language impacts messaging and tone  
• Superior knowledge of editorial practices including, semantics, syntax, discourse techniques, etc.
• Extensive knowledge of communication theory and how language impacts messaging and tone
• Awareness of provincial and federal immigration systems, and how they interact, is considered a strong asset.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

This is a permanent full-time position working 36.25 hours per week, Monday to Friday.

Working location will be Edmonton or Calgary, Alberta.

Candidates are required to submit resume and cover letter that succinctly demonstrate their qualifications against the job requirements, including education, experience, and relevant competencies. It’s important for applicants to ensure their resume and cover letter clearly articulate how their past work experiences align with the role’s qualifications and needs.

Resumes must include precise employment dates (month and year) to assist in assessing attention to detail skills.

The final candidates for this position will be asked to undergo an academic check, references, may need to provide a suitable security screening and will  be asked to complete a written exercise and/or assessment.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.