Manager, Home and Community Care Compliance (North)

Role Responsibilities

The Compliance Manager ensures service providers meet provincial legislation and best practice standards by leading a team of Health Compliance Officers, addressing non-compliance, mitigating risks, and promoting continuous improvement.

In this role, you will provide leadership to a team of Health Compliance Officers responsible for monitoring and inspecting home and community care services across Alberta. You will set clear goals, expectations, and performance standards to guide and support the team’s work.

To succeed in this role, you will act as the subject matter expert on home and community care standards, legislation, and regulations. You’ll ensure these are applied accurately and consistently across all inspections and compliance activities.

As Manager, Home and Community Care Compliance, you will support the development and implementation of a risk-based compliance framework to ensure adherence to legislative and regulatory standards. This includes working collaboratively with the Manager- south team creating inspection protocols, audit tools, and reporting mechanisms that are both effective and efficient.

You will also build and maintain strong relationships with key stakeholders, including service providers, clients, and government partners. Represent the Home and Community Care Inspection Program in cross-ministry, cross-jurisdictional, and public initiatives, contributing to policy discussions and collaborative efforts to improve care standards provincewide.

You will be responsible for developing operational policies and best practices to support consistent, effective, and compliant delivery of home and community care services across the province.

In this role you identify risks to the safety and well-being of clients receiving home and community care services and support the development of strategies to mitigate them. Ensure timely response to identified risks, with corrective actions implemented and monitored for effectiveness.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

As the Manger Home and Community Care Compliance- North, in addition to your education and experience, you will demonstrate well-honed competencies in the following areas:

• Systems Thinking: to identify emerging issues, challenges, and opportunities, provide options for resolution and develop recommendations to prevent or mitigate legal or political risk associated with consultation initiatives.
• Build Collaborative Environments: Teamwork-oriented to collaborate with ministry staff to plan, implement and assess specific programs to ensure the delivery of an integrated consultation program across the province.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Develop Networks: Proactively develop and maintain effective partnerships with multiple stakeholders to ensure a clear understanding of diverse interests when supporting the engagement of Indigenous communities and the achievement of collaborative outcomes.
• Agility: Anticipate and adapt by focusing on long-term goals, changing the way we approach situations, using new ideas and solutions to achieve results.

Qualifications

Minimum Recruitment Standards

University graduation in a related field, supplemented by four years related experience. Related experience or education may be considered as an equivalency on a one for one basis. Registered Nurse or Licensed Practical Nurse designation mandatory.

Five or more years’ experience working in Continuing Care mandatory with emphasis on Home and Community Care experience.

Preference will be given to those with experience and understanding of the Continuing Care Health Service Standards.

Equivalency: Directly related education or experience considered based on:

• Related university degree and 4 years related experience.
• Related Diploma and 6 years related experience.
• Related certificate and 7 years related experience.

Assets:

• Experience in healthcare or home and community care services.
• Registration with a health regulatory college in Alberta mandatory.
• Experience in data analysis and quality assurance.
• Experience in managing complex projects, particularly in a regulatory or compliance context.
• Demonstrated success in building and maintaining strong relationships with stakeholders.
• Experience in developing and delivering training programs or workshops related to compliance, regulatory standards, or quality assurance.
• Strong written and verbal communication skills, with the ability to engage with a wide range of stakeholders, including service providers, clients, and government entities.
• Experience leading and managing teams, including mentoring and coaching an asset.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work are 36.25 weekly, Monday to Friday.

This competition will be used to fill a permanent position in Edmonton. The position is full-time.

Please include a cover letter that clearly outlines your suitability for the role and highlights how your experience aligns with the position's requirements.

Final candidates will be required to undergo a security screening. A Criminal Record Check will only need to be provided upon request. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Candidates must be eligible to work in Canada.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.