Manager, Digital Transformation

Role Responsibilities

The Service Transformation Unit of the Modernization Office in ALSS is seeking an experienced Manager, Digital Solutions, to join their team. This position is responsible for leading and supervising a team of professional staff to design, develop, and implement digital services for the Ministry. This position is critical in enabling the Modernization Office to realize the ambitious ALSS Digital Roadmap.

The Manager, Digital Solutions provides leadership and supervision for a team of professional staff to adopt leading practices in human-centered design, user experience and research, product management, and prototyping and testing to ensure end user needs are met through digital innovation.

The Manager, Digital Solutions, is accountable for complex and varied work in the following key areas:

• Leads projects and initiatives that result in large and small-scale process, workflow and system improvements, with a focus on the design, development and implementation of innovative human-centered design practices to guide the design and improvement of SCSS programs, policies and services.
• Develops the business role of product management in design, development, and implementation of effective digital technology for the department to improve the effectiveness and efficiency of service delivery and user experience for Albertans and ministry staff.
• Applies highly developed functional expertise and a range of service design and project management methodologies to support successful implementation of projects within the Branch and the ministry.
• Leads and develops a team of professional staff, providing mentorship, support and advice to members.
• Prepares Communications including writing Briefing Notes and Release Proposals, responding to Action Requests (ARs), and preparing materials for and presenting to executive leadership.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility: ability to navigate a complex, diverse and changing service delivery environment.
• Drive for Results: set goals and priorities and deliver outcomes that are consistent with the direction of the department.
• Develop Self and Others: drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.
• Build Collaborative Environments: establish and maintain business relationships with clients, encourage or facilitate discussions and build long lasting relationships.
• Develop Networks: seek out input from a wide range of internal and external stakeholders to solve complex problems and provide the best solutions.
• Systems Thinking: Take a long-term view towards organization’s objectives and how to achieve them.
• Creative Problem Solving: Have the ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

Minimum Requirements:

• University degree in business administration, social sciences, public administration, or other related post-secondary education, supplemented by four years related experience.
• Related experience or education may be considered as an equivalency on a one for one basis.
• Training and experience in the application of User Experience (UX) design principles, tools, and methodologies. 
• Product owner/scrum certification.

Assets:

• Knowledge of government strategic goals and policy directions, particularly as they relate to SCSS mandated business plans, priorities, organization, and decision-making structures of lead, partner, and support ministries.
• Depth and breadth of knowledge of SCSS programs, services, service delivery mechanisms and Information Technology systems.
• Strong understanding of the behaviors and preferences of individuals accessing SCSS programs and services, including barriers to access.
• Knowledge in the following areas:
  
  • Innovation and best practices in social services policy, practice and service delivery. 
  • Industry best practices and methodologies related to product development, human centered design, product management, evaluation and monitoring, including knowledge of business planning and strategic alignment processes, outcomes management, financial management, capacity management, performance management, risk management, and stakeholder management.
    
    

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work: 36.25 hours per week, Monday – Friday.

Final candidates will be required to undergo security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.