Manager, Content Mgmt. Ops

Role Responsibilities

Are you ready to shape how the Government of Alberta (GoA) manages information in a digital and AI-enabled world? This is a unique opportunity to lead enterprise content management operations, modernize records practices, and drive the integration of AI into how government manages information at scale.

The ECM branch is looking for a Manager, Content Management Operations. This position reports to the Director, Content Management Operations.

The responsibilities of this role includes:

• Leading the implementation, and modernization of functional retention labels in M365 (Records Management for Purview) SharePoint online ensuring alignment with legislative requirements, operational goals, and digital content management strategies.
• Driving compliance through the supervision of the Alberta Records Management Committee (ARMC) Secretariat. The ARMC is the governing body that approves retention schedules under the Records Management Regulation.  The secretariat provides GoA and Agencies Boards and Commissions (ABCs) with advice and consultation on retention, IMT policies and alignment to the records management program, and provides support to the ARMC Secretary.
• AI & Innovation- apply AI to automate classification, retention, and compliance monitoring; use analytics and insights to improve lifecycle management.
• Collaborating with cross-functional teams and stakeholders to streamline workflows, align retention practices, and support enterprise-wide adoption.
• Supervising the technical team for monitoring, analyzing, and resolving retention schedule-related issues in M365, leveraging data insights and reporting tools to ensure accountability, mitigate risks, and improve processes.
• Driving continuous improvement by implementing automation tools, refining workflows, and developing performance metrics to measure the effectiveness of retention practices.
• Providing leadership and mentorship to the team, fostering a collaborative work environment, supporting workload management, and ensuring alignment with departmental priorities.
• Representing the branch in governance-related working groups, offering strategic advice, integrating reporting, and supporting compliance and operational objectives.

To be successful in this position, you will demonstrate:

• Strategic leadership and professional judgment to influence senior stakeholders and drive enterprise-wide adoption of modern records and content management practices.
• Innovation and analytical thinking to develop AI-driven solutions and assess complex organizational challenges.
• Strong collaboration and relationship-building across teams, ministries, and the broader GoA environment.
• Strong skills in M365 SharePoint Online and ability to align lifecycle management to system requirements.
• Advanced consultation, negotiation, risk management and conflict resolution skills to navigate diverse priorities and perspectives.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

1. Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
2. Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
3. Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
4. Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
5. Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

Requirements:

• University degree in a related field such as Public Administration, Library Science, Business Administration, or Information Technology.
• Minimum four (4) years of related experience in Records and Information Management (RIM).
• Intermediate experience with M365.
• A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Equivalencies:

• A related master’s degree and a minimum of three (3) years of related experience; or
• A related two-year diploma and a minimum of six (6) years of related experience; or
• A related one-year certificate and a minimum of seven (7) years of related experience; or
• A minimum of eight (8) years of related experience in lieu of formal education.

Assets:

• Certified Records Manager (CRM).
• Certified Information Practitioner (CIP).
• Formal or applied training in AI, data, or automation (e.g., internal programs such as AI academies, or equivalent hands-on implementation experience)
• Experience applying AI tools or automation to solve business or operational challenges, ideally in records, information, or content management contexts.
• Strong technical skills in M365 and SharePoint Online.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Term of Employment: Permanent, Full-time position      

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Edmonton

Final candidates will be required to undergo a security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are required to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information:

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.