Manager, Compliance

Role Responsibilities

Reporting to the Director, Market Conduct and Consumer Support, the Manager, Compliance is responsible for leading the Market Conduct team in its work to regulate insurance companies operating in the Province of Alberta. This team ensures all laws related to the conduct of the business of insurance are enforced, and that insurance companies treat customers fairly.

• Lead the Market Conduct/ Compliance function, ensuring clear roles, accountability, and effective workflows.
• Maintain an engaging environment and performance excellence practices, including service standards, quality assurance, and continuous improvement.
• Ensure employees receive appropriate onboarding, training, and development aligned with regulatory responsibilities, market conduct supervision, examinations, and investigations.
• Provide direction for Compliance responsibilities related to the implementation and ongoing regulation of Care-First.
• Support insurers, brokers, health care providers, and other stakeholders in understanding regulatory requirements, expectations, and compliance obligations.
• Conduct examinations and investigations consistently, efficiently, and in accordance with established standards and priorities.
• Collaborate with the Manager, Consumer Support to align regulatory priorities, regulatory responses, and market intelligence across the Branch.
• Review examination and investigation findings and provide direction regarding appropriate corrective actions and compliance responses.
• Ensure regulated entities receive clear communication regarding compliance expectations and required corrective actions.
• Participate in Canadian Council of Insurance Regulators (CCIR) and other inter-jurisdictional regulatory initiatives, working groups, examinations, and cooperative activities.
• Monitor legislative, regulatory, and industry developments that may impact compliance oversight activities.
• Undertake additional responsibilities as assigned to support Branch and Superintendent priorities.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

In this role, you will contribute to our team by demonstrating aspects of all the competencies, with particular focus on the following:

• Creative Problem Solving – Engages others and encourages debate and idea generation to solve problems while addressing risks.
• Agility – Makes decisions and takes action in uncertain situations and creates a backup plan.
• Systems Thinking – Analyzes long-term outcomes, focus on goals and values. 
• Drive for Results – Partners with groups to achieve outcomes.

This link will assist you with understanding competencies.

Qualifications

University graduation in Business, Law, Economics or other related field plus four years progressively responsible related experience 

Related experience or education may be considered as an equivalency on a one for one basis 

The following would be considered an asset:

• The Manager is required to have knowledge and expertise to critically analyze and understand complex insurance legislation, as well as financial and contractual documents.
• The Manager has leadership experience.
• Tact, good judgment and discretion are required in communication with all stakeholders.
• A sound relevant educational background with insurance experience, with leadership experience is required to effectively carry out this role.
• A professional insurance designation such as Chartered Insurance Professional (CIP)

A cover letter outlining how your experience relates to the qualifications and assets listed above is required and will help us to better understand your fit for this role.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

This is a Permanent full-time position working 36.25 hours per week, Monday to Friday (In-office). Location is in the Terrace Building, 9515 107 Street NW, in downtown Edmonton

Candidates may be asked to participate in a written assessment.

Candidates with lesser qualifications may be considered at a lower classification and salary. This competition may be used to fill current and future vacancies at equal or lesser classification across the Government of Alberta.

Final candidates will be required to undergo a security screening.

• Final candidates will be required to undergo a criminal records check (CRC).
• Applicants being considered for this position will be required to complete a Level 1 Security screening (including an enhanced criminal record check along with a credit check) as part of the pre-employment checks for this position.
  
  

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
 
What the Government of Alberta has to offer:

• Working for the Alberta Public Service
• Management Employees Pension Plan (MEPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.