Manager, Business Operational Supports

Role Responsibilities

Step into a leadership role that shapes how Alberta prepares for, responds to, and recovers from emergencies. As the Manager, Business Operational Supports with the Alberta Emergency Management Agency, you’ll drive modernization, guide organizational change, and strengthen the systems that help Albertans rebuild after disaster. If you’re energized by complex, meaningful work that directly supports community resilience—and you thrive at the intersection of strategy, technology, and people, this is your opportunity to make a province wide impact.

Key Role Responsibilities

•    Manage the development and implementation of Branch quality management systems, tools, and Operational Standards
•    Manage the development, implementation, and maintenance of a Branch Training Framework.
•    Manage priority continuous improvement and transformation efforts across the Branch.
•    Lead in the development and implementation of the Branch's IT modernization plans and oversee maintenance and upkeep of existing Branch systems.
•    Manage the development of the Branch's strategic and operational plans and initiatives and provides advice to inform the direction forward.
•    Lead a team to be high functioning, with motivated and engaged staff working toward achieving common business goals.
•    Support the Director, Provincial Recovery Coordination, in leading the Unit operations in line with AEMA, department and GoA policies and priorities and programs.  

Please click on this LINK to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Agility: Identifies and manages required change and the associated risks. Identifies alternative approaches and supports others to do the same. Proactively explains impact of changes. Anticipates and mitigates emotions of others. Anticipates obstacles and stays focused on goals. Makes decisions and takes action in uncertain situations and creates a backup plan

Drive for Results: Works to remove barriers to outcomes, sticking to principles. Forecasts and proactively addresses project challenges. Removes barriers to collaboration and achievement of outcomes. Upholds principles and confronts problems directly. Considers complex factors and aligns solutions with broader organization mission.

Develop Self & Others:  Plans according to career goals and regular development. Aligns personal goals with career goals. Leverages strengths: attempts stretch goals. Provides feedback and openly discusses team performance. Values team diversity and support personal development

Build Collaborative Environments: Ensures all needs are heard and understood. Involves a wide group of stakeholders when working on outcomes. Involves stakeholders and shares resources. Positively resolves conflict through coaching and facilitated discussion. Uses enthusiasm to motivate and guide others. Acknowledges and works with diverse perspectives for achieving outcomes.

Systems Thinking: Integrates broader context into planning. Plans for how current situation is affected by broader trends. Integrates issues, political environment and risks when considering possible actions. Supports organization vision and goals through strategy. Addresses behaviours that challenge progress

Qualifications

Required:  University degree in Business Management, Computer Science, Public Policy/Administration or related, PLUS 4 years related experience or equivalent as described

Equivalency: Directly related education or experience considered on the basis of 1 year of education for 1 year of experience, or 1 year of experience for 1 year of education

For Example: 
Related 1 year certificate PLUS a minimum 7 years of experience
Related 2-year diploma PLUS a minimum 6 years of experience
Related minimum 8 years of experience  

Successful candidate MUST also have: 
•    A minimum of two years of supervisory experience
•    Diverse experience in a complex and multi-disciplined organization, in the areas of planning, performance management, project management and business analysis
•    Knowledge of Project Management methodologies, standards and techniques
•    Strong understanding of systems development life cycle (SDLC) and IT project management methodologies.
•    Knowledge of IT governance, security, and compliance frameworks
•    Knowledge of quality management and continuous improvement principles and best practices

Assets:
•    Project Management Professional (PMP), or actively working toward certification
•    Knowledge of emergency management frameworks (Canada and Alberta), the Disaster Assistance Directives (DAD) and the federal Disaster Financial Assistance Arrangements (DFAA)
•    Knowledge of the government financial policies, standards and processes, including budget management is an asset.
•    Experience with organizational development
•    Experience developing or leading organizational quality management or continuous improvement systems

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Term of Employment: Permanent Full-time position 

Hours of Work: 36.25 hours per week

Location: Edmonton 

Cover Letter: Please provide a cover letter outlining your skills, knowledge and experience as they relate to this role.

Final candidates may be required to undergo security screening

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Management Employees Pension Plan (MEPP) - https://www.mepp.ca
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance
•    Leadership and mentorship programs