Manager, Appeals Policy and Administration

Role Responsibilities

Reporting to the Director, Appeals Secretariat, this position is responsible for ensuring an accessible appeal process by providing strategies and leadership in the development of policies to assist the CAP in fulfilling its mandate - conducting fair impartial hearings in accordance with the principles of natural justice and administrative law.
 

As the Manager, Appeals Policy and Administration, you will develop and implement policies and procedures for appeals, ensuring alignment with legislation, mandate, and internal operational procedures; adopt strategies to ensure the conduct of CAP members are ethical and uphold the integrity and fairness of the appeal process; and provide leadership in the analysis of appeals data for evidenced based decision-making.
 

Duties include but are not limited to: 

• Providing guidance in the appropriate governance and administration of CAP to ensure consistency of appeal hearings across Alberta;
• Developing, implementing, and improving policies, procedures, and standards to enhance and support the appeal process and appeal hearings;
• Consulting with legal counsel and other stakeholders on appeals issues, including resolving escalations and critical issues to ensure a fair and accessible appeal process;
• Assisting with the overall management and effectiveness of the Appeals Secretariat. 
   

Please click on this link to view the job description for this position.
 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
 

This link will assist you with understanding competencies:  https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• SYSTEMS THINKING: Excellent political acumen and broad government perspective. Well-developed conceptual, problem solving, strategic planning and decision making skills. Excellent strategic thinking ability, able to look at the big picture and creatively use all available resources. Strong ability to effectively gather, synthesize, integrate and interpret multi-faceted information from a wide range of sources and perspectives. Strong knowledge of government role, structure, processes, principles, policies and initiatives.
• BUILDING COLLABORATIVE ENVIRONMENTS: Ability to bring various people with often competing interests together to ensure priority or governance work is comprehensive, cohesive, and aligned with objectives and priorities.
• DRIVE FOR RESULTS: Strong understanding of the needs of executive level decision-makers both within the bureaucracy and at the political level. Exceptional organizational skills and attention to detail. Ability to take initiative, see what needs to be done and take action without extensive guidance or direction.
• DEVELOP NETWORKS: Diplomacy and excellent negotiation, interpersonal and communication skills. Well-developed facilitation, consultative, consensus building and conflict management skills to resolve complex issues. 
• LEADERSHIP: Ability to positively influence people to promote innovation, building consensus, motivate others to adopt new concepts and strive for continual improvement. Build capacity within the team and provide opportunities for development, growth and knowledge transfer for succession planning.

Qualifications

University graduation in a related field (such as public policy, public administration, law, related social sciences discipline or equivalent), supplemented by four years related experience. Related experience or education may be considered as an equivalency on a one for one basis.

Requirements also include:

• Experience and knowledge of government decision-making, policy development, and regulatory and legislative review processes.
• Experience in project planning, forecasting, tracking and reporting.
• Experience in providing advice and writing materials for senior executives and elected officials.
• A strong understanding of administrative law and quasi-judicial appeal processes. 
• Strong interpersonal and communication skills, including:
  • Experience in public speaking or delivering presentations;
  • Experience in building relationships and fostering strong collaboration; 
  • Understanding the needs of executive level decision-makers.
     

Assets:

• Experience leading teams in a fast-paced environment. 
• Experience working in a government setting in a policy capacity.
• Experience in dealing with adjudicative bodies, program area staff, advocacy organization, the public, and other external stakeholders related to the appeal process.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Final candidates will be required to undergo a security screening.
 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
 

Links and information on what the GoA has to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Leadership and mentorship programs