Manager, 911 Program

Role Responsibilities

Reporting to the Director, Logistics Support, the primary focus of this position is to provide leadership over the provincial 911 Grant Program, Alberta 911 legislation, regulations, standards and related initiatives. 
 

Leadership is provided within the context of a highly sensitive and often politically complex environment. This position leads a team that is responsible for maintaining the 911 grant program and regulatory framework that requires a significant amount of stakeholder consultation and advisory services to a diverse group of stakeholders (911 centres, known as Public Safety Answering Points (PSAPs), secondary PSAPs such as Alberta Health Services and the RCMP, municipal organizations, not-for-profit, and for-profit including telecommunications providers) and across Canada including provincial, territorial, and federal government contacts.
 

Responsibilities Include:
 

• Delivering the 911 grant and regulatory initiative, and develops new and continuously improving policies including provincial 911 standards and related program initiatives
• Leading the regular review of legislation and regulations affecting 911 centres and the 911 Grant Program
• Coordinating with other provinces, territories and the federal government on national 911 developments to contribute, gain important information, and ensure Alberta is keeping pace with other jurisdictions in Canada
• Working with 911 stakeholders, Ministry Communications Department staff, and external third parties to develop public education and communications materials on relevant issues including proper use of 911
• Developing and motivating team members through performance planning, coaching, recognition, and training to sustain a high-performance team

This position may be required to work in the Provincial Emergency Coordination Centre (PECC) or on field assignment as needed during emergencies in order to coordinate provincial emergency response efforts and/or support/advise/assist government ministries, municipalities, First Nations and/or other organizations. In these circumstances, the position may require working extended and irregular hours and/or shifts with minimal or no notice, particularly during emergencies and exercise.
 

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
 

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
 

• Systems Thinking: Considers inter-relationships and emerging trends to attain goals.  Seeks insight on implications of different options.  Analyzes long-term outcomes, focus on goals and values.  Identifies unintended consequences.
• Drive for Results: Works to exceed goals and partner with others to achieve objectives.  Plans based on experience.  Holds self and others responsible for results.  Partners with groups to achieve outcomes.  Aims to exceed expectations.
• Creative Problem Solving: Focuses on continuous improvement and increasing breadth of insight.  Asks questions to understand a problem.  Looks for new ways to improve results and activities.  Explores different work methods and what made projects successful, shares learning.  Collects breadth of data and perspectives to make choices.
• Build Collaborative Environments: Facilitates open communication and leverages team skill.  Leverages skills and knowledge of others.  Genuinely values and learns from others.  Facilitates open and respectful conflict resolution.  Recognizes and appreciates others.

Qualifications

Required:  

University degree in a field related to the position (Public Administration, Business Administration, Commerce, Law, Planning, Economics, Political Science or Communication) PLUS four years related experience.
 

Equivalency:

Directly related education or experience considered on the basis of 1 year of education for 1 year of experience, OR 1 year of experience for 1 year of education
 

• For Example: 
  • Related 1 year certificate PLUS a minimum 7 years of experience
  • Related 2-year diploma PLUS a minimum 6 years of experience
  • Related minimum 8 years of experience 
     

The successful candidate MUST also have: 
 

• Experience in policy development and interpretation
• Proven experience leading diverse teams
• Experience managing grant programs and initiatives 
• Experience with stakeholder engagement
• Experience with legislation and regulatory review and compliance 
   

Assets:

Experience working with public sector organizations   
 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.  Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent Full-time position 
 

Hours of Work: 36.25 hours per week
 

Location: Edmonton 
 

Final candidates may be required to undergo a security screening
 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs