Licensing and Project Lead

Role Responsibilities

Are you a collaborative leader who thrives in complex environments, brings people together to move work forward, and ensures accurate, high-quality service delivery?

Reporting to the Manager, Program Development and Delivery, the Licensing and Project Lead is responsible for leading licensing and exemption operations under the Mental Health Services Protection Act (MHSPA). The role operates in a complex regulatory environment and supports program integrity, regulatory compliance, and continuous improvement.

Key accountabilities include:

• Leading the administration of licensing processes, including initial, renewal, amended, and conditional licences, ensuring consistency and legislative compliance. 
• Managing the exemption request lifecycle, including intake, tracking, analysis, documentation, and preparation of materials to support decision-making. 
• Providing functional leadership and oversight to Processors, including workflow direction, quality assurance, workload monitoring, and support for complex files. 
• Implementing and maintaining policies, procedures, templates, and operational frameworks to support licensing and exemption processes. 
• Developing and maintaining public-facing licensing content, including updating website information and ensuring content is accurate, accessible, and aligned with legislation. 
• Leading and supporting project management related to regulatory updates, operational improvements, and workflow redesign, including planning, risk identification, and reporting. 
  
  

Please click on this link to view the job description for this position.

APS Competencies

APS Competencies
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking: Integrates broader context into planning: Plans for how current situation is affected by broader trends. Integrates issues, political environment and risks when considering possible actions. Supports organization vision and goals through strategy and addresses behaviours that challenge progress.
  
  
• Creative Problem Solving: Engages the community and resources at hand to address issues: Engages perspective to seek root causes. Finds ways to improve complex systems. Employs resources from other areas to solve problems. Engages others and encourages debate and idea generation to solve problems while addressing risks.
  
  
• Drive for Results: Works to remove barriers to outcomes, sticking to principles: Forecasts and proactively addresses project challenges. Removes barriers to collaboration and achievement of outcomes. Upholds principles and confronts problems directly. Considers complex factors and aligns solutions with broader
  organization mission.
  
  
• Agility: Proactively incorporates change into processes: Creates opportunities for improvement. Is aware of and adapts to changing priorities and remains objective under pressure and supports others to manage their emotions. Proactively explains impact of change on roles and integrates change in existing work. Can readily adapt plans and practices.
  
  
• Develop Self and Others: Plans according to career goals and regular development: Aligns personal goals with career goals. Leverages strengths: attempts stretch goals. Provides feedback and openly discusses team performance. Values team diversity,and supports personal development.

Qualifications

University degree in Public Administration, Mental Health, Health Sciences or related field with a minimum of four (4) years of progressively responsible experience related to the role; or equivalent as described below.

Equivalency: Directly related education or experience may be considered on the basis of 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

Required Experience: 

• Experience in regulatory programs, licensing, compliance oversight, or public policy functions. 
• Experience interpreting and applying legislation, regulations, or standards to complex operational or regulatory issues. 
• Experience providing functional leadership, including overseeing workflows, quality assurance, and supporting staff or team operations. 
• Experience leading or contributing to projects, including planning, coordination, risk identification, and delivery of program or operational improvements.
  
  

Assets: 

• Knowledge of the Mental Health Services Protection Act (MHSPA), related regulations, and regulatory best practices. 
• Experience designing workflows, templates, or operational frameworks to support program delivery. 
• Strong written communication skills, including the ability to develop plain-language content for public-facing materials. 
• Proficiency with office tools and records/file management practices (e.g., Word, Excel, SharePoint).
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of Work:

• 8:15 am to 4:30 pm
• 36.25 hours per week (full-time) Monday to Friday

Term of Employment: Permanent, Full-time position.

Location: Telus House, 10020 100 Street Edmonton, AB

Applicants must include a cover letter that indicates how their work experience aligns with the scope of this competition.

Candidates selected for an interview will be required to complete an assignment as part of the assessment process.

Pre-employment checks will be completed to assess the candidate’s suitability for a role. These checks can include (but are not limited to): references, criminal record check, and academic verification.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.