Licensing Officer

Role Responsibilities

The Licensing Officer will be responsible for contributing to the department's business plan to promote a fair marketplace by providing information to the public and business community regarding various types of provincial business licenses.

Reporting to the Senior Licensing Officer, you will be responsible for:

• Reviewing, processing new, and renewal applications in accordance with the Consumer Protection Act, Cemeteries Act, Charitable Fund-Raising Act, and the regulations associated with these acts.
• Maintaining license and registration files by ensuring supporting documentation is updated appropriately when processing change requests.
• Providing information to the public regarding licensing requirements, contract requirements, security instruments, and fee amounts.

The ideal candidate will demonstrate the following:

• Exceptional knowledge of licensing requirements and standards, with the ability to interpret and apply this knowledge to provide accurate, efficient licensing services and facilitate effective access to licensing information.
• The ability to work with increasing independence and minimal direct supervision.
• A high degree of analytical ability and strong time management skills.
• The ability to prioritize, multitask, and operate as a proven self-starter.
• Strong communication skills to effectively manage inquiries and client requests.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Agility: you will need to provide results in a complex, diverse and changing environment.
Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department.
Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.
Build Collaborative Environments: you will establish and maintain business relationships with clients, encourage or facilitate discussions and build long lasting relationships.
Develop Networks: you will seek out input from a wide range of internal and external stakeholders to solve complex problems and provide the best solutions.
Systems Thinking: you will consider the whole system when developing, evaluating and implementing process and technology change.
Creative Problem Solving: Have the ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

High school diploma and three years of related administrative experience in an administrative customer service and/or call center setting.

Equivalencies may be considered:

Diploma and a minimum of one (1) year’s related experience, Certificate and a minimum of two (2) year’s related experience.

Required:

• Please outline how your experience relates to the qualifications in detail in your cover letter. Applications without a cover letter will not be considered.
• Exceptional knowledge of Microsoft Office 365 with special emphasis on MS Word, Excel, and Outlook.

Assets:

• Experience interpreting and applying knowledge of licensing requirements and standards.
• Experience providing accurate, efficient licensing services and effective access to licensing information.
• Experience in contract or document review.
• Experience working in Consumer Affairs Tracking System (CATS).
• Experience working in Corporate Registry System (CORES).
• Experience using Softphone technology like CXOne or VOIP.
• Experience in client relationship management systems like ServiceNow.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Hours of work: Monday to Friday, 8:15 a.m. to 4:30 p.m. (36.25 hours/week)

Location: Commerce Place Building, 10155 – 102 Street, Edmonton, Alberta T5J 4G8.

Type of position: One (1) permanent and one (1) temporary salaried with an expected end date of one year.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.