Licensing Liaison Officer - Continuing Care

Role Responsibilities

Reporting to the Licensing Manager, this position operates with a provincial scope and is responsible for managing licensing processes, providing expert guidance on legislative and regulatory requirements, and ensuring decisions are fair, transparent, and administratively sound. The role serves as the public-facing central intake point for complaints, reportable incidents, and inquiries related to licensing, accommodation standards, continuing care legislation, and resident rights.

The job responsibilities include:

• Licensing Activities: Assess licence applications, renewals and occupancy increases; provide recommendations; support operators in meeting legislative and regulatory requirements; and address issues related to unlicensed accommodations. Recommends licence lengths, exemptions, intervention letters, and other documentation as required.
• Compliance Reviews: Analyze complex licensing and compliance issues, prepare recommendations and briefing materials, support risk management activities. Provides advice, support and referrals to the appropriate parties within the Ministry to ensure non-compliance issues are addressed in a timely and efficient manner.
• Stakeholder Engagement and Education: Build collaborative relationships with operators, municipalities, Alberta Health Services, and other partners; provide guidance and education on licensing requirements; and support the development of public-facing resources and awareness initiatives.
• Operational Excellence: Maintain accurate licensing records, monitor trends and performance measures, support process improvements and Red Tape Reduction initiatives, and contribute to special projects, reporting, and continuous improvement efforts.

The Job Description is provided for further details on this position.

APS Competentices

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. 

• Systems Thinking: You anticipate the broader impacts of decisions and apply a strategic lens to complex issues. By analyzing trends, assessing risks, and considering long-term outcomes, you identify practical solutions that support organizational goals while minimizing unintended consequences.
• Agility: You thrive in a dynamic environment and adapt quickly to changing priorities. You proactively identify opportunities to improve processes, remain composed under pressure, and embrace innovation while working within legislative and policy frameworks.
• Develop Networks: You build and maintain strong relationships with a diverse range of stakeholders. Through effective communication and collaboration, you foster partnerships, understand stakeholder needs, and support shared outcomes across the continuing care system.

Qualifications

Minimum Recruitment Standards
University graduation in Public Administration, Political Science, Public Policy, Sociology, Health Administration, Health Sciences, Public Health, Nursing, Social Work, Commerce or Business Administration, plus 2 years progressively responsible related experience; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of: 

• 1 year of education for 1 year of experience; OR
  1 year of experience for 1 year of education.
  
  

The following experience is required:

• Strong knowledge of Alberta's continuing care legislation, regulations, standards, and licensing processes.
• Demonstrated ability to lead or support policy, operational, process improvement, and project initiatives.
• Excellent communication, consultation, stakeholder engagement, conflict resolution, and relationship-building skills.
• Strong analytical, critical thinking, risk assessment, and decision-making abilities.
• Knowledge of government processes, policy development, and legislation impacting older adults and persons with disabilities.
• Knowledge of related legislation, including Building and Safety Codes, Environmental Public Health requirements, and the Residential Tenancies Act.
• Proficiency with Microsoft Office applications and electronic information management systems.
• Ability to work independently while contributing to a collaborative, team-oriented environment.

The following experience is considered as assets:

• Experience with licensing reviews, compliance monitoring, investigations, or enforcement activities.
• Experience supporting legal proceedings, administrative hearings, or preparing formal recommendations and briefing materials.
• Experience implementing business modernization, technology, or process improvement initiatives.
• Experience working with continuing care operators, regulatory agencies, government programs, or stakeholder-focused environments.
• Experience delivering presentations, education sessions, or public engagement activities.  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Notes

Hours of work are 08:15 AM to 04:30 PM, Monday to Friday. This is a temporary full-time position for one year, working 36.25 hours per week.

Location: ATB Place North, 10025 Jasper Avenue, Edmonton, AB, T5J 1S6 or Alberta Government Services Building, 710 4 Ave SW, Calgary, AB T2P 0K3 or Red Deer Provincial Building, 4920 51 St, Red Deer, AB T4N 6K8.

Final candidates may be required to undergo a criminal records check (CRC). 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.  

A cover letter outlining how your experience relates to the qualifications of this role is required. In your cover letter, please briefly summarize:

• How your professional and/or academic background relates to this role, including your direct and transferable expertise and skills.
• Reason(s) for interest in this role.

Links and information on what we have to offer: 

• Working for the Alberta Public Service  
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information 
• Professional learning and development  
• Research Alberta Public Service Careers tool  
• Positive workplace culture and work-life balance.