Learning and Engagement Delivery Consultant

Role Responsibilities

Do you want to deliver programs that help people grow, feel valued, and do their best work? If you thrive in a role where you can take ownership of program delivery, collaborate with stakeholders, design rollout plans, and champion continuous improvement, we’d be excited to have you join our team.  

The Learning and Engagement Delivery unit leads the creation and delivery of various APS training programs within the Public Service Commission and ensures courses are accessible, effective, and aligned with organizational needs. We also coordinate APS‑wide recognition initiatives, including the Premier’s Public Service Awards, APS Week, and the Deputy Minister of Executive Council Awards. Our work touches every corner of the APS.

As a Learning and Engagement Delivery Consultant, you’ll help shape and deliver learning and engagement experiences that matter, ensure programs stay relevant and engaging, and bring forward ideas that enhance quality and impact. You’ll work closely with partners across the APS to understand their needs, refine program content, and ensure participants feel supported and engaged. Your work will directly contribute to a culture of learning, appreciation, and excellence.

What you will do: 
•    Consult with clients and stakeholders to understand delivery needs, clarify expectations, and identify opportunities to strengthen program alignment and impact. 
•    Analyze program performance by reviewing data to identify trends, gaps, and recommend opportunities for improvement. 
•    Adjust delivery methods to meet client needs while staying aligned with enterprise standards, collaborating with subject matter experts to refine content and participant materials.
•    Coordinate program rollouts by developing workplans, sequencing approvals, and monitoring and reporting on progress.
•    Develop and refine program materials by collaborating with partners to design content that aligns with APS priorities and strategic frameworks. 
•    Support continuous improvement by representing the branch at working groups and identifying opportunities to streamline processes, reduce duplication, and enhance the participant experience. 

To be successful in this role, you need to:
•    Be thoughtful and consultative: You engage stakeholders with clarity and curiosity, asking the right questions to understand delivery needs and working collaboratively to determine the best approach within established program parameters.
•    Apply sound judgment: You can interpret policies, guidelines, and past practices to resolve issues independently, using discretion to determine when escalation is required.
•    Analyze feedback and connect the dots: You can interpret participant feedback, outcome data, and stakeholder input to identify trends, assess program effectiveness, and recommend improvements.
•    Adapt content and approaches: You’re able to adapt program materials and delivery methods to meet diverse client needs while maintaining alignment with organizational priorities and strategic frameworks.
•    Stay organized and proactive: You manage competing priorities, anticipate risks or bottlenecks, and take initiative to keep program components moving smoothly.
•    Collaborate with purpose: You build positive working relationships, support shared outcomes, and contribute to a cohesive, high performing team culture.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

•    Agility: Prioritizes and manages competing priorities.

•    Drive for Results: Achieves results on priorities despite ambiguity in process, evolving challenges, and tight timelines.  

•    Build Collaborative Environments: Works in a proactive, collaborative and integrated fashion to support ongoing initiatives.

•    Systems Thinking: Integrates different types of policies and client priorities to identify the correct solution to each problem.

Qualifications

Minimum recruitment standard: 
•    University graduation in Public Administration, Public Policy, Business Administration, Human Resources Management, Political Science or a related degree and two years of progressively responsible related experience or equivalent.  

Equivalency: Related education or experience is considered on the basis of:
•    1 year of education for 1 year of experience; or
•    1 year of experience for 1 year of education

Other requirements (i.e. the “must haves” to be considered for this role): 
•    Experience working with internal or external stakeholders to deliver and/or improve a product, program or service. 

Assets (i.e. “nice to have”):
•    Experience coordinating or leading a project, stages of a project, or service initiative. 
•    Experience creating and developing a variety of written material for a range of stakeholders. For example, writing information summaries, writing training content, briefings, research summaries, or project documents, etc. 
•    Experience delivering or creating training for a variety of audiences. 

Your cover letter and resume will be used to assess your qualifications, including your written communication skills and your attention to detail.

Ensure your cover letter meets all of the following criteria:  
•    Includes a professional salutation;
•    Identifies the relevant job opportunity (i.e. Learning and Engagement Delivery Consultant);
•    Is concise, without spelling/grammatical errors;
•    Clearly identifies the number of years of experience you have working in a public sector organization (e.g. federal/provincial/municipal government, school board, hospital, etc.); and
•    Provides a clear and concise example of a product, program or service you helped improve or deliver, including what changed as a result of your work. 

Ensure your resume meets all of the following criteria:
•    Includes the starting and ending month and year of each role;
•    Is concise, without spelling/grammatical errors; 
•    Has a clear, consistent layout that demonstrates your attention to detail; and 
•    Provides information about each role using clear and concise bullet points.

Applications without a cover letter and resume that meet all of the above criteria will not be considered.

Note: Prior to selecting a shortlist of candidates for interviews, applicants may be requested to submit a short written assignment.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.  Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

To be considered for this competition, your application must include a well-written cover letter and resume. Carefully review the Qualifications section to see the specific requirements for the cover letter and resume that are unique to this role. If your application does not include a cover letter and resume that clearly meet these requirements, your application will not be considered.

Location and Hours of Work:
•    Downtown Edmonton, with on-site attendance required to meet the operational needs of the role. 

•    Monday to Friday, 8:15 am to 4:30 pm. Hours of work are 7.25 hours per day / 36.25 hours per week. Modified work hours may be available on a case-by-case basis, subject to government policy and operational viability. 

Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

More information about working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx 
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance
•    Leadership and mentorship programs