Learner Specialist

Role Responsibilities

Are you looking for your next challenge? If you have a solid background assessing individuals for programming, the ability to work with diverse and vulnerable groups, and strong customer service experience, this opportunity is for you! Bring your strong human relations and computer skills, organization, and problem-solving abilities to thrive in a fast-paced, team-oriented environment where multitasking is key.

As a member of the Employment Connections service team, you will share responsibility for supporting Albertans whose employment was impacted by tariffs. This includes assisting Albertans towards realizing their action plan goals, through the connection to employment skills training or other support services.

In this role, you will frequently interact with clients by telephone, complete assessments, and utilize several computer applications and systems simultaneously. You will monitor and support Albertans while they participate in training interventions. To be successful in this role, you will need to be able to connect to clients, have knowledge of the programs and services offered by Jobs, Economy, Trade and Immigration and other Government of Alberta ministries and be skilled in assessment, critical thinking, conflict resolution and active listening.

 Responsibilities involve the following:   

• Assessing client’s needs, referring them to appropriate interventions and documenting interactions in multiple computer systems.
• Advising clients of their training and support options.
• Supporting contracted service providers who provide training and employment programs to Albertans.
• Approving requests for training.
• Providing training to contracted service providers.
• Collaborating with Contract Services Coordinators to ensure successful delivery of contracted programs.

You will work in collaboration with a team of professionals providing service to Albertans. This position also involves the ability to work with Albertans in distress and utilize problem-solving and de-escalation techniques to assist individuals with appropriate intervention resources.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.  

• Systems Thinking: Awareness of programs and services offered by multiple ministries.
• Drive for Results: Works to remove barriers to outcomes.
• Develop Networks: Ability to work with a wide range of stakeholders.
• Build Collaborative Environments: Involves a wide group of stakeholders when working on outcomes. Contributes as part of a team.

Qualifications

University graduation in Social Science Public Administration, Business, Public Policy, Economic Development related field plus two years of progressive experience including is required; or equivalent as described below.

Equivalency: Directly related education or experience is considered on the basis of one year of education for one year of experience or one year of experience for one year of education.

Assets:   

• Strong Communication Skills: Ability to communicate diplomatically, tactfully, and assertively with internal and external stakeholders.
• Attention to Detail: Proven ability to manage documents and data with high accuracy.
• Organizational Skills: Skilled at handling multiple tasks efficiently in a fast-paced environment.
• Competent in Microsoft programs, such as Word, Excel, Outlook, PowerPoint, database and Internet skills.
• Working knowledge of contracted training programs providing services to Albertans.
• Experience assisting individuals with complex needs in complex circumstances.
• Previous experiencing assessing individuals for training and employment programs.

 
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

There are two (2) temporary wage (ends March 31, 2027) full-time positions working 36.25 hours per week, Monday to Friday.

This position is based in Edmonton at Commerce Place (10155 102 Street NW).

The final candidate will be required to undergo pre-employment checks (Reference check/Criminal record and academic).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what we have to offer:

As a Wage employee, you receive 11.6% in addition to regular wage earnings in lieu of paid holidays and vacation leave:  

• 5.6 percent of regular wage earnings instead of paid holidays.
• 6 percent of regular wage earnings instead of annual vacation pay.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.