Knowledge, Information & Technology Officer

Role Responsibilities

Are you an expert in information management? Do you want to make a meaningful impact on the judicial and operational excellence of the Court of Appeal of Alberta?

As the Knowledge and Information Technology Officer for the Court of Appeal of Alberta, you will play a critical role in designing, implementing, and supporting the Court’s information systems and digital tools. This role leads a portfolio that includes strategic records management, digital information governance, and innovative knowledge-sharing solutions across a legal and administrative environment.

You will work closely with staff to understand current operational workflows, identify opportunities for digital improvement, and lead the implementation of systems that enhance access, efficiency, and compliance. Your ability to assess business needs, translate them into practical system solutions, and drive adoption of digital tools will be essential to modernizing the Court’s information management environment.

In this role, you will:

• Design, implement, and maintain digital information management systems that support the Court’s operational and legal requirements.
• Lead the development and execution of records management policies and procedures in compliance with legislation and government standards.
• Drive digital transformation by identifying and implementing technology solutions that improve knowledge sharing, data access, and court administration.
• Serve as a subject matter expert in information governance, providing strategic advice to senior leadership, and staff.
• Analyze existing processes and workflows to recommend system enhancements and automation opportunities.
• Conduct risk assessments related to information handling and recommend safeguards to protect sensitive court data.
• Develop and deliver training, resources, and communication materials to support knowledge management and the successful adoption of new technologies.
• Lead projects from initiation through to implementation, ensuring alignment with the Court’s strategic priorities and public service values.
• Evaluate system performance, gather user feedback, and drive continuous improvement to meet evolving organizational needs.
  
  

As the ideal candidate, you will bring:

• Strong analytical and problem-solving skills,with the ability to assess operational workflows and recommend practical system improvements.
• Excellent interpersonal and communication skills, including the ability to collaborate across teams, engage diverse stakeholders, and influence adoption of new tools and processes.
• Demonstrated sound judgment, tact, and diplomacy when working in high-profile or sensitive environments.
• Strong organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously.
• Proven ability to analyze complex information, synthesize insights, and provide clear, actionable recommendations.
• Strong knowledge of relevant legislation, policies, and standards related to information governance, privacy, and digital records.
  
  

What the Court of Appeal Alberta Offers:

•    Opportunities to shape the Court’s digital future through strategic, high-impact work.
•    A values-based culture grounded in excellence, inclusion, integrity, and transparency.

Please click on this link to view the job description for this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Success in this role requires more than technical expertise; it demands a strategic mindset, strong relationship-building skills, and a commitment to delivering meaningful outcomes for the court. The Knowledge and Information Technology Officer demonstrates strength in systems thinking, creative problem solving, and developing networks to navigate complex challenges and drive innovation. With a high level of personal accountability and results orientation, the officer also communicates effectively across diverse stakeholder groups and adapts readily to evolving needs in a dynamic environment.

The successful candidate will demonstrate the following competencies through specific, observable behaviors:

Systems Thinking: Takes a long-term, holistic view of challenges and opportunities. Anticipates outcomes and engages staff to align strategies with the courts organizational goals.

Creative Problem Solving: Applies critical thinking to identify root causes and improve complex systems. Encourages innovation and manages risk while delivering solutions.

Developing Networks: Builds and sustains effective relationships with a diverse stakeholder group. Actively listens to understand varying needs and delivers impactful results.

Drive for Results: Accepts responsibility for achieving meaningful outcomes. Monitors performance, takes initiative, and prioritizes what is best for the court even in the face of challenges.

Qualifications

Required: University graduation in a related field (e.g. information management, records management, information technology, library sciences, or a related discipline) plus 4 years of related experience in business analysis, digital process improvement, or systems implementation, with a focus on automating workflows, optimizing information management, or supporting organizational change.

Equivalency: Directly related education or experience will be considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.
  
  

Assets
Preference will be given to candidates with:

• Work experience in developing and maintaining enterprise information management systems, including digital tools and records solutions.
• Work experience leading or supporting automation initiatives, business process reviews, or digital transformation projects in a complex organization.
• Working knowledge of Microsoft 365 tools (SharePoint, PowerAutomate, PowerApps, and Power BI), as well as experience with web design and digital user experience.
• Work experience in translating operational needs into system requirements and negotiating with stakeholders to achieve optimal outcomes.
• Work experience in change management, user training, and supporting the adoption and implementation of new technologies.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Position Information:

• This posting is for one permanent, full-time position.
• Location: Edmonton or Calgary, depending on the successful candidate’s place of residence.
• Hours of Work: 36.25 hours per week, Monday to Friday.
• Some travel between Calgary and Edmonton may be required, depending on operational needs.
  
  

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.