Issues and Information Coordinator

Role Responsibilities

Are you the person who can keep track of multiple moving pieces, connect the dots across competing priorities, and spot emerging issues before they become problems? If you enjoy turning complexity into clarity, anticipating what leaders need before they ask, and helping teams stay ahead of emerging issues, this opportunity may be for you.

Reporting to the ADMO Issues Manager, the Issues and Information Coordinator plays a key role in supporting executive operations and decision-making across TMMSW’s diverse and fast-paced portfolio. Working at the centre of information flow, the position helps to coordinate and manage priority issues, executive processes, planning and reporting activities, and divisional commitments to ensure leadership is equipped with timely, accurate information for decision-making.

What You Will Do
•    Coordinate and manage executive priorities, action requests, briefings, correspondence, and approvals, ensuring accurate tracking, timely responses, and effective support to the ADM Office.
•    Monitor emerging issues, risks, sensitivities, and stakeholder considerations, identifying items that require executive awareness, escalation, or action.
•    Research, analyze, and synthesize information from a variety of sources to prepare briefings, reports, and executive communications.
•    Provide oversight and coordination of divisional commitments, ensuring accurate tracking, follow-up, and reporting on key activities and deadlines.
•    Support divisional planning and reporting processes by coordinating inputs, monitoring commitments, and synthesizing information for leadership.
•    Review and quality-control materials to ensure accuracy, completeness, consistency, and adherence to division and government standards.
•    Build collaborative relationships with branch staff, colleagues from other divisions, executive offices and stakeholders to facilitate information sharing, issue resolution, and coordinated responses.
•    Identify opportunities to improve processes, information management practices, and tracking tools to enhance operational effectiveness.
•    Provide advice and coordination support on complex, sensitive, and high-priority issues, helping leadership assess implications, risks, and next steps.

Role Responsibilities (cont'd)

To Be Successful in This Role, You Need To
•    Think strategically: You understand how individual issues connect to broader organizational priorities and can identify implications, risks, and opportunities.
•    Communicate effectively: You can distill complex information into concise, accurate, and audience-appropriate briefing materials and communications.
•    Exercise sound judgment: You can assess sensitivities, prioritize competing demands, and determine when issues require escalation.
•    Manage multiple priorities: You remain organized, adaptable, and focused in a fast-paced environment with frequently changing priorities and tight deadlines.
•    Build strong relationships: You establish credibility and work collaboratively with colleagues and stakeholders at all levels of the organization.
•    Deliver high-quality work: You consistently produce accurate, professional, well-reasoned and polished products while maintaining exceptional attention to detail.
•    Adapt with agility: You respond effectively to emerging issues and changing circumstances while maintaining a high standard of service.

This role is ideal for a highly organized and proactive professional who enjoys working at the centre of executive operations and contributing to initiatives that support Alberta Public Service priorities.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Agility: Prioritizes and manages competing priorities while adjusting quickly to changing direction and emerging issues.
Drive for Results: Achieves results on divisional priorities despite ambiguity, tight timelines, and evolving pressures.
Build Collaborative Environments: Works proactively with branch leadership, executive offices, and partners to support integrated and coordinated responses.
Systems Thinking: Identifies links between issues, commitments, stakeholders, and broader government priorities to support sound advice and decision-making.
Creative Problem Solving: Uses analysis, judgment, and practical problem-solving to address complex information requirements and process challenges.

Qualifications

Your cover letter and resume will be used to assess your qualifications, including your written communication skills and your attention to detail.

Ensure your cover letter meets all of the following criteria:
•    Includes a professional salutation;
•    Identifies the relevant job opportunity (i.e. Job Title);
•    Is concise, without spelling/grammatical errors;
•    Clearly identifies the number of years of experience you have working in a public sector organization or a similarly complex environment; and
•    Provides a clear and concise example of a time you coordinated a complex issue, briefing, project, or executive request involving multiple contributors and competing timelines.

Ensure your resume meets all of the following criteria:
•    Includes the starting and ending month & year of each role;
•    Is concise, without spelling/grammatical errors; 
•    Has a clear, consistent layout that demonstrates your attention to detail; and 
•    Provides information about each role using clear and concise bullet points.

Applications without a cover letter and resume that meet the above criteria will not be considered.

Note: Prior to selecting candidates for interviews, applicants may be requested to submit a short, written assignment.

Minimum recruitment standard: University graduation in Public Administration, Business Administration, Public Policy, Communications, Social Sciences, or a related field, and 4 years of progressively responsible related experience in issues management, executive coordination, strategic planning, briefing material development, or a related area. Equivalent combinations of directly related education and experience will be considered.

Equivalency: Related education or experience is considered on the basis of:
•    1 year of education for 1 year of experience; or
•    1 year of experience for 1 year of education.

Other requirements (i.e. “must haves” to be considered for the role):
•    Experience preparing clear, well‑structured written materials such as briefing notes, situation reports, correspondence, presentations, reports, or decision documents.
•    Experience coordinating time-sensitive work with multiple contributors, competing priorities, and shifting direction.
•    Experience tracking commitments, action items, approvals, or executive requests through to completion.
•    Experience researching, analyzing, and synthesizing information to support decision-making in a public sector or similarly complex organization.
•    Strong written communication skills, attention to detail, and ability to maintain accuracy and quality under tight timelines.
•    Awareness of the Alberta Public Service’s departments and decision-making structures.

Assets (i.e. “nice to haves”):
•    Experience working in or supporting an executive office, assistant deputy minister’s office, deputy minister’s office, or comparable senior leadership environment.
•    Experience with Alberta Public Service decision-making processes, action requests, briefing materials, and approval pathways.
•    Experience working with internal and external stakeholders to gather information, understand different perspectives, and support alignment on shared priorities.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Notes

To be considered for this competition, your application must include a well-written cover letter and resume. Carefully review the Qualifications section to see the specific requirements for the cover letter and resume that are unique to this role. If your application does not include a cover letter and resume that clearly meet these requirements, your application will not be considered. 

Location and Hours of Work:
Our office is located in downtown Edmonton, with on-site attendance required to meet the operational needs of the role. 

Business hours are Monday to Friday, 8:15 am to 4:30 pm. Hours of work are 7.25 hours per day / 36.25 hours per week. Modified work hours may be available on a case-by-case basis, subject to government policy and operational viability. 

Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

More information about working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx 
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance.
•    Leadership and mentorship programs.