Issues Manager

Role Responsibilities

The Technical and Corporate Services Issues Manager leads and coordinates the identification, assessment, and resolution of emerging issues within the division. They prioritize and research issues, gather supporting information, recommend actions, and oversee issue management through to resolution. The Manager provides guidance to division leaders and staff on behalf of the Assistant Deputy Minister (ADM) or manages issues directly.

Additionally, the role supports the ADM in strategic and operational management, including legislative and policy initiatives and team building, while ensuring effective communication and information flow within the ADM's Office (ADMO) and with other branches, divisions, and stakeholders. The Manager establishes communication processes, monitors issues, briefs the ADM on developments, and oversees responses to correspondence, action requests, and division projects.

Issue Management and ADM Support:

• Identify, monitor, and analyze trends to address strategic and operational issues effectively.
• Brief the ADM on emerging issues, risks, and recommended actions.
• Develop responses and resolve complex issues through consultation with branch heads and stakeholders.

Support Division Decision-Making:

• Oversee and enhance division decision-making and administrative processes.
• Coordinate team agendas, consolidate materials, and follow up on action items to implement decisions.

Project Coordination:

• Manage and track division-wide or cross-division projects to ensure timely deliverables.
• Remove barriers and align projects with departmental priorities.

Information Flow and Communication:

• Liaise with branches to ensure clear, consistent, and high-quality communication.
• Act as a bridge between the ADMO, Communications, and other divisions for correspondence, reports, and stakeholder engagements.

Stakeholder Engagement:

• Maintain relationships with internal and external stakeholders to support collaboration and meet division priorities.

Please click on this LINK to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Systems Thinking: You anticipate outcomes and potential impacts across interrelated areas and will factor this into planning.

Agility: Identifies and manages competing priorities in a highly politically sensitive environment.

Creative Problem Solving: Breaks down problems, undertakes appropriate research and investigation and draws on experiences to solve problems. 

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

University graduation in a field related to the position assignment such as Public Administration, Business, Economics, Communication, Political Science, Law supplemented by four years related experience. Related experience or education may be considered as an equivalency on a one for one basis. 

Equivalency:
Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

Assets:

• Experience developing policy and/or recommendations for senior leadership.
• Experience managing a wide variety of projects, within changing timelines and priorities. 
• Experience with operational/business planning and reporting. 
• Experience managing and leading professional or support staff.
• Knowledge of the safety codes or the new home buyer protection programs, including applicable legislation and regulations, and/or corporate strategic services

Notes

This position may be used to fill future vacancies across the Government of Alberta, at equal or lower classification and salary.

Hours of Work: Monday to Friday, 36.25 hours per week.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs