Issues Manager, AI Lead

Role Responsibilities

The Issue Manager & AI Lead is responsible for providing strategic issues management and coordination support to the Deputy Minister (DM) for the ongoing operational management of the division, as well as managing the daily operations and business flow of the DM's Office. This includes developing, coordinating, and evaluating administrative and operational management policies and processes to support the business requirements of the department, while ensuring compliance with relevant ministry and government policies and practices. This position is pivotal in driving the modernization and transformation agenda within the DMO of Technology & Innovation. The Issues Manager & AI Lead is responsible for leading the design and implementation of innovative, AI-driven processes that enhance operational efficiency, internal policy development, and stakeholder engagement.

As the ideal candidate, you are expected to:  

•    Monitor internal and external environments and strategic initiatives to identify emerging issues and prioritize and address sensitive issues in collaboration with senior staff.
•    Maintain effective communication with the Minister’s Office, Assistant Deputy Minister’s Office (ADMO), and key stakeholders. 
•    Manage preparation of briefings, background materials, and reports for executive decision-making.
•    Develop and implement administrative systems to ensure efficient operations, track delegated tasks, requests, and budget alignment.
•    Design and deploy AI-powered solutions to automate tasks and improve decision-making.
•    Oversee AI-related issues, ensuring proactive risk mitigation and compliance.
•    Lead processes for managing correspondence and documentation, ensuring clarity and consistency in all DM communications.
•    Inform the Deputy Minister on key initiatives and operational status, interpret policies, and provide recommendations.
•    Contribute to division’s strategic planning and leadership team discussions.
•    Coordinate and execute special projects, including research and policy option development.
•    Liaise with ADMs and directors to resolve complex issues and ensure cohesive team operations.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility: In our fast-paced environment, you can anticipate, assess, readily adapt to changing priorities and work effectively with shifting priorities.
• Systems Thinking: You anticipate outcomes and potential impacts across inter-related areas and factors this into planning and problem solving.
• Creative Problem Solving: You can assess options and implications in new ways to achieve outcomes and solutions.
• Drive for Results: You know what outcomes are important and maximize resources to achieve results aligned with the organization's goals, while maintaining accountability to each other and external stakeholders.  
• Build Collaborative Environments: Creates opportunities for project teams and stakeholders to share information; respects others' point-of-view, encourages or facilitates conflict resolution, recognizes performance of all groups involved.

Qualifications

University graduation in a related field plus 4 years progressively responsible related experience; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of:

•    1 year of education for 1 year of experience; or
•    1 year of experience for 1 year of education.

Assets: 

•    Experience identifying, prioritizing, and resolving emerging and sensitive issues through proactive monitoring, collaboration, and solution development aligned with ministry goals.
•    Experience ensuring efficient functioning of executive offices by implementing administrative systems, tracking tasks and budgets, and maintaining operational alignment with strategic priorities.
•    Knowledge of developing and deploying AI-powered workflows to automate tasks, improve decision-making, and enhance data accuracy.
•    Experience overseeing governance, risk mitigation, and compliance.
•    Experience coordinating and reviewing correspondence, briefing materials, and documentation to ensure clarity, accuracy, and consistency across divisional and executive processes.
•    Strong ability to build and maintain communication with senior leadership, stakeholders, and partners to support collaborative decision-making.
•    Experience contributing to leadership team discussions, strategic planning, and supporting executive mandates through informed recommendations and representation.
•    Knowledge of leading special initiatives and policy research, combined with experience ensuring compliance with HR, payroll, and FOIP requirements across the division.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

A cover letter is required. In your cover letter, please provide information that clearly demonstrates how your qualifications meet the advertised requirements for this position.

Hours of Work: 36.25/week

In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week). Please indicate who you provided support for Example ”Director, CEO or other”

Pre-employment checks will be completed to assess the candidate’s suitability for a role. These checks can include (but are not limited to): references, criminal record check, and academic verification. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA has to offer to prospective employees:

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca
•    Management Employees Pension Plan (MEPP) - https://www.mepp.ca
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance
•    Leadership and mentorship programs