Issues Coordinator

Role Responsibilities

Reporting to the Stakeholder Relations Manager, the Issues Coordinator is a member of the Stakeholder Relations Branch within the Capital Planning Sector. The position supports the management of information and issues in the sector, working with sector, division, department, and other Government of Alberta (GoA) staff to provide the Minister, Deputy Minister (DM), Assistant Deputy Minister (ADM), and Executive Director (ED) with high-quality information.

The position liaises with Communications, the Financial Services and Capital Planning Assistant Deputy Minister's Office (FSCP ADMO), as well as branch, sector, and divisional staff to provide direction on information products to ensure they are accurate and meet the needs of those requiring a response. The Issues Coordinator provides sector staff with clear processes and tools to support briefing various individuals, including the Manager, Directors, the ED, ADM, DM and Minister, on key issues and essential information. This role builds capacity across the sector by identifying underlying issues, anticipating challenges, developing stakeholder engagement strategies, and ensuring policy alignment to support organizational priorities. The outcomes of this position directly impact the credibility of the Minister, the DM, the ADM, the ED, and the department overall, and directly impact the service and information provided to others in search of information.

The Issues Coordinator role actions the following tasks as a part of their role:

Key Responsibilities

•    Manage and coordinate issues and information for the Capital Planning Sector, including urgent and emerging matters, to support effective decision making by senior leadership. 
•    Track, review, and manage deliverables such as briefings, correspondence, action requests (ARs), reports, presentations, and other information products to ensure accuracy and timeliness. 
•    Draft, edit, and finalize briefings, correspondence, and AR materials for the Minister, Deputy Minister, Assistant Deputy Ministers, Executive Director, and senior leadership, ensuring appropriate tone, format, and alignment with ministry priorities. 
•    Analyze, synthesize, and communicate complex information clearly and concisely to support planning, policy alignment, and executive decision making. 
•    Identify, research, and monitor emerging issues and trends, escalating risks as required and providing recommendations and strategic advice to the Stakeholder Relations Manager. 
•    Liaise with internal and external stakeholders, including the Minister’s Office, Executive Correspondence Unit, ADMOs, Communications, and other ministries, to coordinate responses and ensure consistent messaging. 
•    Ensure communications and information products comply with relevant legislation, policies, and guidelines, including Access to Information and Protection of Privacy (ATIA/POPA) requirements. 
•    Develop, document, and maintain processes and tools, such as standard operating procedures and guidance materials, to support consistent and high quality briefing and correspondence practices across the sector.

•    Provide issues management and problem solving support for politically sensitive and high profile matters, balancing confidentiality, fiscal integrity, and stakeholder expectations. 
•    Collaborate closely with Communications to review and contribute to key messages, speaking notes, news releases, presentations, and other public facing materials. 
•    Support and lead stakeholder engagement activities, including planning and organizing capital planning engagement sessions, meetings, workshops, and related materials.

Please  click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

•    Systems Thinking: Understands the broader organizational and government context, anticipating impacts and aligning work with ministry and government priorities.

•    Agility: Adapts quickly to changing priorities, manages competing demands, and responds effectively in fast‑paced and high‑pressure environments.

•    Build Collaborative Environments: Builds strong, respectful relationships and works collaboratively across teams, branches, and partners to achieve shared outcomes.

•    Drive for Results: Takes ownership of work, anticipates challenges, and delivers high‑quality, timely results that support public service objectives.

•    Creative Problem Solving: Analyzes complex issues, identifies risks and opportunities, and develops practical, well‑reasoned solutions to support sound decision‑making.

Qualifications

University degree with Minimum 2 years of related experience.

Knowledge and experience with Microsoft 365 products.

Equivalences may be considered: Additional related education considered in lieu of experience on a one-for-one basis:

Assets:

•    Experience with the Action Request Tracking System (ARTS).
•    Experience working with executive leaders and senior leadership.
•    Superior verbal and written communication skills with the ability to write different types of communication like Letters, Memos, Briefing Notes
•    Project management and change management experience. 
•    Current/Previous Experience working within an ADMO would be a strong asset.
•    Sound knowledge and understanding of:
•    Government of Alberta (GoA) structure and processes, including strategic business plans, decision-making processes and practices, related policies, and regulation and legislation.
•    Knowledge of the Access to Information Act (ATIA).
•    Stakeholder Relations Management skills
•    Strong Political Acumen to deal with incoming priorities.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This competition is for 1 full-time permanent position located in Edmonton.
 
Monday – Friday, 7.25 hours per day / 36.25 hours per week.

Candidates are required to submit a cover letter that outlines their academic qualifications and professional experience, and articulates the reasons for their suitability for the position.

Links and information on what the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.
•    Leadership and mentorship programs.