Issues Coordinator

Role Responsibilities

The Issues Coordinator plays a key role in supporting TSS’ mandate by managing issues, analyzing emerging risks, and ensuring strong internal and external communication flows. This role keeps leadership informed, aligns messaging across the branch, and helps the team stay ahead of challenges and opportunities.

What You’ll Do

• Proactive Issues & Risk Management
• Spot emerging risks, challenges, and issues—and recommend practical strategies to address them.
• Research trends and best practices, summarizing insights and their impact on traffic safety programs and policies.
• Keep the Executive Director and branch leadership informed on issues affecting their areas.
• Prepare timely briefings, recommendations, and value added analysis for leadership decision making.
  
  

Communication & Information Flow

• Serve as the primary communication liaison for the branch—internally and externally.
• Build and maintain effective communication and information management processes.
• Ensure inquiries are routed appropriately, responses are coordinated, and issues are handled promptly.
• Work with ADMO and subject matter experts to deliver clear, consistent key messages and materials.
  
  

Branch Support & Strategic Coordination

• Provide advice and recommendations on issues, opportunities, and operational challenges.
• Support branch planning by helping set annual priorities and goals with leadership.
• Coordinate internal meetings and provide ongoing support to the Executive Director.
• Contribute to advancing the department’s mandate by aligning issues management with branch operations.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Build Collaborative Environments - Collaborates across functional areas and proactively addresses conflict.  Encourages broad thinking on projects and works to eliminate barriers to progress. Facilitates communication and collaboration. Anticipates and reduces conflict at the outset.  Credits others and gets talent recognized.  Promotes collaboration and commitment.

Systems Thinking - Takes a long-term view towards organization’s objectives and how to achieve them. Takes holistic long-term view of challenges and opportunities. Anticipates outcomes and potential impacts, seeks stakeholder perspectives. Works towards actions and plans aligned with APS values. Works with others to identify areas for collaboration.

Creative Problem Solving- Find ways to incorporate information into succinct response on a variety of complex topics.

Qualifications

Required:

• Post Secondary Degree in Business Administration, public policy or a related combined with a minimum of 2 years progressively responsible related experience; or equivalent as described below.
  
  

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.
  
  

In Addition, the successful candidate must also have knowledge and understanding of:

• Experience writing and reviewing briefing notes and other forms of executive correspondence.
• Ability to work strategically and to assist in the management of a wide variety of issues, mobilizing resources and finding innovative solutions to complex issues and problems.
• Strong interpersonal skills including ability to establish and maintain effective working relationships and networks with internal and external stakeholders.
• Communication: Excellent written and verbal communication skills.
• Analytical skills: Proficiency in analyzing information to make informed decisions and recommendations.
• Strong organizational skills and attention to detail.
• Demonstrated success in managing competing priorities, while still achieving positive results under tight timelines.
  
  

Assets:

• Familiarity with Traffic Safety issues in Alberta.
• Project management experience.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This role is recruiting for two permanent , full-time positions with the standard work hours as 36.25 Monday to Friday.

Final candidates for this position will be asked to undergo pre-employment checks.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Testing might be considered as part of our assessment process.

Links and information on what the GoA have to offer to prospective employees. 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Leadership and mentorship programs.