Issues Coordinator

Role Responsibilities

As the Traffic Safety Services (TSS) Issues Coordinator, you will be responsible for the ongoing coordination of divisional correspondence, opportunity management, and support for the daily operations of the TSS Assistant Deputy Minister’s office (ADMO). The ADMO is a dynamic, results-orientated office that requires the Issues Coordinator to perform at an exceptional standard.

You will play a critical role in ensuring the Assistant Deputy Minister (ADM), Deputy Minister, and Minister receive timely, concise, and accurate communications on current and emerging opportunities and that communications contain input from all affected areas including other divisions and Ministries.

Your responsibilities include (but are not limited to):

•    Coordinating communication and workflow between internal stakeholders, including senior leadership, to support top-down and bottom-up requests across the division.
•    Supporting the Divisional Manager Operations/Issues Manager in coordinating, facilitating, developing, and managing internal communications for the Assistant Deputy Minister's Office.
•    Reviewing and editing documents (e.g., briefing notes, correspondence, slide decks, policy documents) to ensure alignment with government messaging, priorities, and quality standards.
•    Following up with stakeholders on behalf of the ADM to ensure timely completion of briefings and deliverables.
•    Assessing situations independently to determine urgency, impact, and appropriate escalation.
•    Facilitating approvals for divisional deliverables and high-priority ministry initiatives.
•    Responding to inquiries from the Deputy Minister’s Office using comprehensive knowledge of departmental programs and timelines.
•    Developing and maintaining tracking tools and lean processes that support timely, high-quality deliverables and continuous improvement.

To be successful in this position, you will demonstrate:

•    The ability to work independently and make sound decisions and use good judgment.
•    The ability to synthesize, analyze and clarify complex ideas and material, and formulate them into clear, plain language.
•    Political sensitivity and the ability to maintain a neutral and objective approach to dealing with controversial, politically charged issues.
•    Excellent collaborative, relationship-building skills, with an ability to work well in a team environment and with personnel at different levels of an organization.
•    The ability to break down complex situations into manageable parts in a systematic way.
•    The ability to present ideas and concepts in a manner that outlines and emphasizes the benefit to the audience.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.  

•    Drive for Results: Takes and delegates responsibility for outcomes. Uses variety of resources to monitor own performance standards. Acknowledges even indirect responsibility.   Commits to what is good for Albertans even if not immediately accepted.  Reaches goals consistent with APS direction. 
•    Build Collaborative Environments: Involves a wide group of stakeholders when working on outcomes. Involves stakeholders and shares resources. Positively resolves conflict through coaching and facilitated discussion. Uses enthusiasm to motivate and guide others. Acknowledges and works with diverse perspectives for achieving outcomes.
•    Systems Thinking: Takes a long-term view towards organization’s objectives and how to achieve them. Takes holistic long-term view of challenges and opportunities. Anticipates outcomes and potential impacts, seeks stakeholder perspectives. Works towards actions and plans aligned with APS values. Works with others to identify areas for collaboration.

Qualifications

Requirements:

•    A related university degree (e.g., Business, Public Administration, Communications, Social Sciences, Administration, etc.), supplemented by at least two (2) years of related experience.
•    Excellent research, proofreading and editorial skills.
•    Strong time management and organizational skills to handle multiple priorities with varying scale and urgency.

Equivalencies:

•    A related two-year diploma from a recognized postsecondary institution and minimum of four (4) years related experience; or
•    A related one-year certificate from a recognized post-secondary institution and minimum of five (5) years related experience; or
•    Six (6) years related experience.

Assets:

•    Proficient with Action Request Tracking System (ARTS) and SharePoint.
•    Experience in change management, process improvement practices, and Lean Six Sigma.
•    Familiarity with Traffic Safety issues in Alberta.
•    Experience developing administrative policies and processes.
•    Previous experience in issues management.
•    Experience in project management.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Additional Position Details:

•    Term of Employment: Permanent, Full-time position    
•    Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday
•    Location: Twin Atria Building | 4999 98 Ave NW, Edmonton, AB T6B 2X3

Recruitment Process:

•    Final candidates will be required to undergo a security screening.
•    This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 
•    Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 
•    In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).
•    Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.
 

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.
•    Opportunity to participate in flexible work arrangements such as working from home up to two days per week and a modified work schedule agreement
•    Leadership and mentorship programs.