Intake Officer

Role Responsibilities

1. Intake of complaints of alleged unprofessional conduct or incompetence against teachers/teacher leaders.

• Assist the public and education stakeholders in understanding the teacher/teacher leader discipline process and provide clarity on how a complainant can file a complaint.
• Receive all complaints of alleged unprofessional conduct or incompetence filed by the public and education stakeholders. Review the subject of complaint for teacher or teacher leader certification status at time of incident and a preliminary check of whether an indictable offense has occurred.
• If the subject of complaint is a teacher/teacher leader (at time of incident), transfer complaints to the Alberta Teaching Profession Commission for review in a timely manner, following the established processes and deadlines of the Office of the Registrar and the Alberta Teaching Profession Commission.
• Ensure that all complaints are retained for the required period of time, as outlined in the Education Act.
• Produce reports on intake statistics for the Intake Manager on an agreed upon basis.
• Ensure the public facing intake mechanism are fully functioning and accessible by the public (the branch's email in-box). Work with counterparts within the Ministry of Education and Communications and Public Engagement and Service Alberta as required to monitor and improve intake functions as required.
• Preparing decision document for senior leadership and Minister related to Consent Resolution Agreement/ Expedited.
   

2. Maintain the discipline decision content within the Teacher Workforce Information System (TWINS) and the Online Teacher/Teacher Leader Registry.

• Work with colleagues within the Office of the Registrar to ensure the discipline decision content within TWINS and the Online Teacher/Teacher Leader Registry is up to date, accurate, and reflects current legislation and established policies.

3. Draft correspondence and briefings related to unit activity.

• Draft action requests related to teacher discipline matters.
• Liaise with Communications colleagues on the formulation of public messages and other communications products as appropriate.
• Draft action requests, following the established guidelines and procedures.
• Draft briefings specific to both the consent resolution and expedited processes.
   

4. Analyze investigative findings for applicants applying for teacher certification as required.

• Determining the nature of the conduct or conviction before a teacher becomes certificated in Alberta.
• Ensuring procedural guidelines in assessing applicant files for suitability to hold a teaching certificate are carefully considered.
• Determining, recommending and developing a course of action for the Associate Registrar regarding an applicant's suitability to hold a teaching certificate.
   

5. As a member of the team, contributing to the Division success by promoting and implementing strategies to effect and support teacher and leadership excellence in Alberta's education system.
 

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
 

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
 

• Drive for Results – The Intake Officer is responsible for multiple publics facing components of the Office of the Registrar's functions. The Intake Officer ensures that these public facing systems, the Online Registry and the intake function of the teacher/teacher leader discipline process is of high quality and ensures the needs of Albertans are met.
   
• System Thinking – Maintains discipline content within TWINS and the online teacher/teacher leader registry with knowledge of how the information may be used, and what information ought to be including according to legislation. Understands that some aspects of the registry are controversial and is the point of contact for individuals who wish to file for exemptions. Works with colleagues across the Department to ensure registry information is accurate and up to date.
   
• Creative Problem Solving – First point of contact for individuals who would like to file a complaint of unprofessional conduct and/or professional incompetence against teachers/teacher leaders. Some individuals seeking to file a complaint may wish to file a complaint against an individual who is not a certificated teacher/teacher leader. The Intake Officer must work with this individual to explain the processes and parameters of the teacher discipline process and while maintaining professionalism.
   
• Agility – The Intake Officer is an evolving position required due to the new responsibilities of the Office of the Registrar from the Education Act. The Intake Office will continue to be agile, building up the capacity of the Office of the Registrar, proactively address issues, and identifies approaches to projects.

Qualifications

University graduation in a related field (Education, Business Administration, Public Administration, Law, etc.), plus a minimum of 4 years of related experience. Related experience or education may be considered as an equivalency on a one for on basis.
 

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.
   

The position requires the following skills and abilities:

• Excellent interpersonal skills due to the nature of the work.
• Superior communication skills (written, verbal and presentation), including the ability to clearly convey ideas and the ability to actively listen to others.
• Strong analytical and evaluation skills in relation to assessing the complaint brought forward.
• Strong public speaking skills when making presentations.
• Well-developed organizational skills to work independently on multiple projects and tasks.
• Ability to anticipate future issues and impacts on the Ministry mandate/strategies/policies/ commitments.
• Planning and coordination skills.
   

The position requires knowledge and experience in the following areas:

• GoA, and Ministry strategic plans, objectives and direction regarding providing and delivering excellent educational programming and services in Alberta.
• GoA and Ministry policy development processes.
• Research methodologies and tools.
• Stakeholder perspective and understanding on teacher conduct and competency responsibilities.
• Stakeholders affected by Ministry programs and services.
• Research and development abilities in relation to legislation and policy.
   

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This is a full-time permanent position, working 36.25 hours per week, Monday to Friday based out of Edmonton.
 

• Shortlisted candidates may be required to undergo a written assessment.
• Final candidates will be required to undergo a security screening.
• Parking is not provided for this position.
• Employee annual professional fees/dues are not covered for this position.
   

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
 

Applicants are required to provide a cover letter that outlines in detail their experiences and how that experience relates specifically to the requirements for this position. Applications without an appropriate cover letter or appropriate resume will not be considered.
 

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time or full-time. For example: January 15, 2006 - June 25, 2009: Assistant (PT three 8 hours shifts/week).
 

This competition will be used to develop a certified candidate list for future vacancies with the Alberta Teaching Profession Commission and may be used to fill future vacancies across the Government of Alberta, at equal or lower classification and salary.
 

Links and information on what the GoA has to offer to prospective employees.
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages- working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.