Insurance Compliance Officer

Posting Date: Jul 28, 2022

Location: Edmonton, AB

Company: Government of Alberta

Job Information

Job Title: Insurance Compliance Officer 

Job Requisition ID: 28057

Ministry: Treasury Board & Finance

Location: Edmonton

Full or Part-Time: Full-Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Permanent

Scope: Open Competition

Closing Date: Wednesday, Aug 17th, 2022

Classification: Subsidiary 02B 3625 Program Services 4

About Us

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:

Financial Sector Regulation and Policy Division, Insurance Regulation and Market Conduct Branch.

Operating under the authority of the Alberta Superintendent of Insurance, the Insurance Regulations and Market Conduct Branch has the mandate to regulate insurance companies, reciprocal insurance exchanges, exempt entities and special brokers.

For further information about Treasury Board and Finance, see our website at


Are you an Insurance Industry Professional who is looking for a new challenging role? Do you have expertise to multi-task and prioritize work in a busy fast-paced environment? Are you interested in an opportunity to work with Alberta’s insurance industry, ensuring regulatory compliance? If you answer ‘yes’ to all these questions, then maybe this position is for you.

Reporting to the Insurance Regulation Market Conduct Compliance Manager, this position holds examiner authority as per Section 793 of the Insurance Act (Act). As the successful candidate, you will have a direct role in administering the Act, supporting and participating in the regulation of the insurance industry in Alberta. You will be responsible to complete reviews and investigations of insurance company conduct with a focus on the fair treatment of insurance consumers. Other responsibilities will include appeal panel selection, umpire selections, insurance contract wording submissions, certified examiner (CE) appointments, and identifying and reporting on emerging trends in the insurance industry.

As an Insurance Compliance Officer, you will:

  • Conduct timely and impartial investigations of complaints involving alleged violations of insurance legislation and make recommendations for regulatory action. 
  • Evaluate the scope, issues and jurisdiction of the complaint. You must be able to multi-task and cope with a large volume of work in a busy office environment. 
  • Leverage your insurance expertise to provide accurate and timely insurance advice to department officials and government members, including requests for insurance information and statistics, correspondence and briefings for Senior and Elected Officials; or review and recommend changes to insurance forms and documents.
  • Review and make recommendations on various insurer submissions to the Superintendent’s office such as Certified Examiner applications, dispute resolution process umpire appointments, underwriting guidelines for auto insurance, etc. 
  • Conduct field examinations by reviewing insurer records/processes for compliance, in order to identify deficiencies and notify insurers of review results.

You need to have strong analytical and problem solving skills, and one of your strengths is the ability to prioritize and make good business decisions. You understand that working collaboratively within the team and building positive relationships with stakeholders will support success in the role. Strong writing skills are very important in this role.


A university graduation in a related field and a minimum 4 years progressively responsible related experience in Financial services, Insurance Industry or Financial Regulatory required. In-depth knowledge and experience in life insurance is preferred. 

Directly related education or experience considered on the basis of: 

  • 1 year of education for 1 year of experience or
  • 1 year of experience for 1 year of education.

The following are considered assets:

  • Knowledge of, and experience in the insurance industry, including property and casualty and/or life insurance or experience with an insurance regulator would be considered an asset. 
  • Chartered Insurance Professional (CIP), Fellow Chartered Insurance Professional (FCIP), Chartered Life Underwriter (CLU), or other insurance education.
  • Experience in financial regulations and market conduct.

A cover letter highlighting your qualifications and assets is required.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans, and the foundation for our talent management programs, including hiring decisions. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.  The link below will assist you with understanding competencies: 

In this role, you will contribute to our team by demonstrating aspects of all the competencies, with particular focus on the following: 

Creative Problem Solving

  • Looks for ways to improve activities and results by doing something that may be new and different in the organization. 


  • Takes advantage of opportunities to change how work is done to better anticipate obstacles and improve service.

Drive for Results

  • Monitoring own performance standards. Achieve goals consistently with APS direction. Try to fulfill indirect responsibilities also.

Develop Networks: 

  • Builds trust by being open to different perspectives while looking for long-term and mutually beneficial outcomes.

Systems Thinking

  • A long-term vision towards organization and a long-term vision for challenges and opportunities plus a plan for achieving them. 


$2,683.10 to $3,507.06 bi-weekly: $70,028 to $91,534 annually


Location: Terrace Building, 9515 107 St NW, Edmonton AB T5K 2C1

  • Final Candidates for this position will be asked to undergo a security screening. 
  • This competition may be used to fill current and future vacancies at equal or lesser classification across the Government of Alberta.
  • Tips on Applying on Alberta Government Jobs see here: 

What we Offer:

How To Apply

Click on the “Apply Now” button.  

Candidates are required to apply for a job online. Please visit to learn more about creating a candidate profile and other tips for the Government of Alberta’s online application system. 

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system, click here to access the main log in page where you are able to ‘Create an account’, reset your password (‘Forgot your password’) or ‘Sign  In’ should you already have an account. 

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant. 

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Tips for applicants:

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) Applicants are encouraged to include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, please contact Michelle Elliott at

If this competition is closed as per the closing date noted above, please continue to check for a listing of current career opportunities with the Government of Alberta.