Information Officer

Role Responsibilities

Are you interested in working with a diverse, leading edge and collaborative team who enjoy working together towards a common goal? If this describes you, picture yourself on our team and apply now!

Key components to this position include providing complete, accurate and timely information as it relates to the Residential Tenancies Act (RTA), Mobile Home Sites Tenancies Act (MHSTA) (and associated regulations), follow RTDRS processes and the Rules of Practice and Procedures (RPP) and process documents related to the hearing application process.

You will be responsible for:

• Providing complete, accurate and timely information to the public, internal and external stakeholders by way of telephone, electronic mail, fax or written correspondence.
• Processing hearing applications and incoming documents utilizing your attention to detail including reviewing documents, accepting payment, scheduling hearings, filing documents with the Court of King’s Bench, etc.
• Assisting the public and other stakeholders.
• Liaising with the courts and other department/outside agencies to ensure the smooth and timely flow of documentation through legal system.
• Conducting administrative duties, which will include compiling, maintaining data and files, assisting in assigned projects and other ancillary functions.

To be successful in this role, you will demonstrate:

• Strong client service skills and a commitment to providing timely, accurate and professional support. 
• Excellent written and verbal communication skills, with the ability to share information clearly and respectfully.
• The ability to work collaboratively and effectively as part of a team while exercising sound judgment and professionalism.
• Strong analytical skills, attention to detail and the ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and the ability to learn and use business systems effectively. 
• A high degree of personal accountability, initiative and the ability to work with minimal supervision.

Please  click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility: you will need to provide results in a complex, diverse and changing environment.
• Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department.
• Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.
• Build Collaborative Environments: liaises with the business unit, client ministries and contracted services ensuring business goals and client requirements are fulfilled.
• Develop Networks: you will seek out input from a wide range of internal and external stakeholders to solve complex problems and provide the best solutions.
• Systems Thinking: you will consider the whole system when developing, evaluating and implementing process and technology change.

Qualifications

High school diploma and three years of related experience.

Equivalency:

A related two-year diploma and one (1) year of related experience; a related one-year certificate and two (2) years of related experience; or a related degree. 

Preference will be given to candidates who have the following:

Knowledge of Residential Tenancies Act, Mobile Home Sites Tenancies Act and related regulations and the ability to accurately interpret pertinent acts, regulations and RTDRS policies and procedures. 

Knowledge of provincial regulations such as Protection of Privacy Act (POPA), Civil Enforcement Act, and other legislation related to landlord and tenant matters.

Experience with Microsoft Office.

Customer Service experience.

Experience working in a fast paced and high-volume environment.

Applications must include a well written cover letter that indicates how your experience aligns with the scope of this position to be considered for this competition.

Minimum recruitment standards outline the minimum education and experience required for appointments to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

One (1) full-time Permanent and One Full-time Temporary (18 months) position available.

These positions report 36.25 hours of work per week, Monday to Friday. 

This position is located at 10044-108 Street, Edmonton.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.