Information Officer

Role Responsibilities

Are you interested in working with a diverse, leading edge and collaborative team who enjoy working together towards a common goal? If this describes you, picture yourself on our team and apply now!

You will report to a dynamic and focused leader who will provide you with top notch training and opportunities for growth. Your main responsibilities will be, to provide information services to clients regarding all aspects of residential tenancy legislation in a courteous and timely manner. You will provide a wide range of information in plain language to a broad spectrum of the public in fast-paced public facing environment.

Key components to this position include providing complete, accurate and timely information as it relates to the Residential Tenancies Act (RTA), Mobile Home Sites Tenancies Act (MHSTA) (and associated regulations), follow RTDRS processes and the Rules of Practice and Procedures (RPP) and process documents related to the hearing application process.

You will be responsible for:

• Providing complete, accurate and timely information to the public, internal and external stakeholders by way of telephone, electronic mail, fax or written correspondence.  
• Processing hearing applications and incoming documents utilizing your attention to detail including reviewing documents, accepting payment, scheduling hearings, filing documents with the Court of King’s Bench, etc.
• Assisting the public and other stakeholders.
• Liaising with the courts and other department/outside agencies to ensure the smooth and timely flow of documentation through legal system.
• Conducting administrative duties, which will include compiling, maintaining data and files, assisting in assigned project and other ancillary functions.
  
  

To be successful in this role You will demonstrate:

• Above average customer service skills.
• Excellent communication skills - both written and verbal.
• Excellent team player skills.
• Solid judgement and analytical skills.
• Sound knowledge of Microsoft Office Suite.
• Strong attention to detail attributes.
• Strong time management abilities.
• The ability to contribute collaboratively and effectively within a team environment with minimal supervision and a high degree of personal accountability and professionalism.
• The ability/willingness to work in a fast-paced challenging team environment, multi-task and be self-directed while maintaining a high level of productivity and quality.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility: you will need to provide results in a complex, diverse and changing environment.
• Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department.
• Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.
• Build Collaborative Environments: liaises with the business unit, client ministries and contracted services ensuring business goals and client requirements are fulfilled.
• Develop Networks: you will seek out input from a wide range of internal and external stakeholders to solve complex problems and provide the best solutions.
• Systems Thinking: you will consider the whole system when developing, evaluating  and implementing process and technology change

Qualifications

High school diploma and three years of related experience.

Equivalency:

• A related two-year diploma and one (1) year of related experience.
• A related one-year certificate and two (2) years of related experience or a related degree.

Applications without a cover letter will not be considered.

Preference will be given to those who have the following qualifications:

• Knowledge of Residential Tenancies Act, Mobile Home Sites Tenancies Act and related regulations and the ability to accurately interpret pertinent acts, regulations and RTDRS policies and procedures.
• Awareness of other related provincial regulations such as FOIP Act, Civil Enforcement Act, and other legislation related to landlord and tenant matters.
• Experience with Microsoft Office.
• Customer Service experience.
• Experience working in a fast paced and high-volume environment.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work are Monday to Friday, 7.25 hours per day for a total of 36.25 hours per week.  

This positing will be used to fill one permanent position.

Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.