Information Officer
Posting Date: Mar 21, 2025
Location: Edmonton, AB
Company: Government of Alberta
Job Information
Job Title: Information Officer, Alberta Ombudsman & Public Interest Commissioner
Job Requisition ID: 69084
Ministry: Office of the Ombudsman
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Regular/Temporary: Regular
Scope: Open Competition
Closing Date: April 4, 2025
Classification: Human Relations I
About Us
In Alberta, the positions of the Alberta Ombudsman and Public Interest Commissioner are held by the same person with the main office located in Edmonton.
The Ombudsman provides oversight of the provincial government to ensure fair treatment through independent investigations, recommendations, and education within Alberta government authorities, professional organizations, municipalities, and the Patient Concerns Resolution Process of Alberta Health Services. Under the authority of the Ombudsman Act, the Ombudsman can investigate written complaints received from any individual or group or commence an investigation on his own motion or at the request of a Minister.
Under the authority of the Public Interest Disclosure (Whistleblower Protection) Act (the Act), the Public Interest Commissioner oversees the disclosure and investigation of serious and significant wrongdoings in or relating to departments, public entities, offices of the Legislature and political offices, that are unlawful, dangerous to the public or injurious to the public interest. The Act protects employees who make those disclosures, and the Commissioner is also responsible for investigating complaints where employees allege reprisal action has been taken against them.
The offices of the Ombudsman and Public Interest Commissioner (the Offices) are legislative offices, operating independently from the Alberta government, political parties, and individual elected officials.
The Offices promote a positive workplace culture and work-life balance. Professional learning and development are encouraged, and mentorship is considered an essential part of our organizational success.
Role
Are you passionate about making a difference and ensuring Albertans are heard and well served? As the Information Officer, you will be at the forefront of our mission to promote fairness and accountability. In this dynamic role, you will review and process incoming complaints, ensuring they are meticulously documented and entered into our case management system. You will have the opportunity to analyze and flag high-profile, serious, sensitive, and potential systemic complaints, playing a pivotal role in shaping our response strategies.
Reporting to the Operational Support Manager, your work will directly impact the lives of individuals and the broader community by providing written responses to complaints outside the Ombudsman’s jurisdiction and resolving issues by providing information and referrals. Additionally, you will conduct in-depth research, generate insightful reports, and make inquiries that drive our mission forward. This is a unique opportunity to collaborate with various units and contribute to meaningful change.
Qualifications
University graduation in a related field is required; or a related two-year diploma from a recognized post-secondary institution and two years related experience; or a related one-year certificate from a recognized post-secondary institution and three years related experience.
To be successful, the candidate will require the ability to think critically and participate in a team environment. Strong organizational, interpersonal, and oral and written communication skills are essential. The ability to research and analyze policy and legislation is important and experience handling highly sensitive and confidential information is considered an asset for this position.
Alberta Public Service Competencies
The Alberta Public Service has identified seven behavioural competencies with varying experience levels that are essential to be successful in all positions.
Your application must include a cover letter which provides a clear description of your professional experience and success that demonstrates your competency level for the two following public service competencies:
- Build Collaborative Environments - Identifies ways to support and encourage group members in accomplishing their tasks. Contributes positively by actively sharing information and listening and accepting others' points of view in an open, honest, and non-defensive way.
- Drive for Results – Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
Applications that lack documented examples of the competencies will not be considered. One example is required under each of the following headings:
- Build Collaborative Environments
- Drive for Results
The following link will assist you with understanding competencies: https://www.alberta.ca
Salary
$2,065.62 – $3,060.68 Bi-Weekly
$53,913 – $79,884 Yearly
Requirements
- To be considered in this recruitment process, applications must include a cover letter identifying examples of your professional experiences that demonstrate the following two competencies:
- Build Collaborative Environments
- Drive for Results
- In addition, your resume and cover letter should include information that clearly and concisely demonstrates how your qualifications meet the advertised requirements, including education and experience.
- You must be a Canadian citizen, permanent resident or hold a work permit with an expiration date no less than April 30, 2026.
- Final candidates will be required to undergo security screening.
How to Apply
Please apply online at the Government of Alberta's Job Website: https://jobpostings.alberta.ca/job/Edmonton-Information-Officer/590725517/. If you have questions about the position or application process, please send an email to hr@ombudsman.ab.ca quoting Job ID 69084.
Phone: (780) 427-2756
Note: Please ensure your cover letter, resume, and any other related documents are submitted in one file.
Tips for Applicants: https://www.alberta.ca/alberta-public-service-hiring-process.aspx
Closing Statement
We thank all applicants for their interest. Only individuals selected for interviews will be contacted.
Note: This competition may be used to fill future positions.