Income Support Advisor

Role Responsibilities

As an Income Support Contact Centre Advisor, you will do an assessment of needs for emergency benefits for all Albertans including existing Income Support and Assured Income for Severely Handicapped (AISH) clients. You will facilitate troubleshooting and resolutions for low-income Albertans to enhance services to potential and existing clients. You will be responding to telephone, fax, email and written inquiries from Albertans about Income Support matters. As well, you will provide program interpretation, advice and information on the Income and Employment Supports Act and on a variety of policy operational issues. 

This is a provincial based 24/7 contact Centre providing information, problem solving and referral services to Albertans. 

Your excellent problem-solving and assessment skills will help you be successful in this position. Familiarity with related programs/services provided through provincial and federal government departments will ensure your smooth transition into this role. 

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Below is a list of the APS Competencies to assist you:

• Agility
• Drive for Results
• Develop Self and Others
• Build Collaborative Environments
• Develop Networks
• Systems Thinking
• Creative Problem Solving 

Qualifications

Two year Diploma in Social Work or related field such as social sciences, psychology, health services, community rehabilitation and disability studies.   Equivalencies of directly related education or experience considered on the basis of 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

Preference will be given to applicants who have experience with Income Support programs. Experience working with vulnerable populations and determining eligibility for financial assistance programs will be considered an asset. 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Hours of work are 36.25 hours weekly. 

This is a fully remote, work from home position within the Province of Alberta. 

Current available shift times for these positions are: 

Shift #1: Tuesday to Saturday 
    - 1st week: Mornings (operationally as required: start times of 9, 10 or 11 a.m.)
    - 2nd week: Afternoons: 2:45 p.m. to 10:30 p.m. (this shift pays a shift differential)
Shift #2: Sunday to Thursday
    - 1st week: Mornings (operationally as required: start times of 9, 10 or 11 a.m.)
    - 2nd week: Afternoons: 2:45 p.m. to 10:30 p.m. (this shift pays a shift differential) 
Shift #3: Thursday to Monday
     - Afternoons: 2:45 p.m. to 10:30 p.m. (this shift pays a shift differential)

This competition will be used to fill permanent vacancies. This competition may be used to fill future permanent or temporary vacancies, across the Government of Alberta, at the same or lower classification level.
 
Candidates who are successful in the selection process will be placed in a Talent Pool. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities as vacancies arise.  Should you qualify, your resume is added to a qualified list for consideration for other opportunities at the same or lower classification levels. 
 
As a qualified candidate: 

• You were successful in the interview (pending reference and other pre-employment checks) but were not selected.
• You may be considered for future opportunities in the same or a lower classification for a period of twelve (12) months.
• If you are contacted regarding other opportunities, it will be your decision whether to pursue these.
• If you choose to pursue these opportunities, the recruitment process may involve further assessments specific to the position.

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time. 

Your cover letter and resume will be used as a screening tool to assess your written communication, education, experience and skills.  

Reliable high-speed internet is required.  

Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Leadership and mentorship programs