IT & Business Coordinator

Role Responsibilities

Bring your technical coordination, data integrity, and customer‑focused IT skills to a role that directly supports the Appeals Commission’s mission.

Reporting to the Director, Appeals Secretariat, the IT Business Coordinator will assist the Secretariat IT Team in maintaining the integrity, accuracy and segregation of the data to ensure readiness for a new Appeals Commission Case. This includes the Advisor Office (Worker Advisor Branch and Employer Branch), Medical Panel Program and Tribunal. 

The position provides system support to users, conducts regular data audits and quality assurance reviews, prepares and validate reports and performance measures, distributing approved statistics and performance information to the applicable program areas. 

Key responsibilities includes the following but not limited to:

• Data clean-up in anticipation of the new Appeals Commission Case Management System.
• Statistics & Reporting Coordination.
• Quality Assurance.
• General Administrative and Support Duties.

Please click on this link to view the full job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking: Understands how their work influences team operations and program level processes, and proactively considers cross functional impacts when planning or implementing changes.
• Build Collaborative Environments: Builds strong relationships with external vendors, government partners, and internal teams to ensure seamless integration of systems and services, and creates opportunities such as forums and workshops for staff to share insights and deepen their understanding of system impacts and benefits.
• Agility: Quickly learns new tools and processes, adapting their approach when initial plans are not effective, and responds positively to changing tasks or priorities by adjusting work plans as needed.
• Creative Problem Solving: Identifies problems and proposes practical solutions within established guidelines, while exploring multiple options and applying creative thinking to improve processes or resolve issues.

Qualifications

Required:

• High school diploma and three years of related experience. 

Equivalency:

• Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

The ideal candidate will possess the following qualifications and competencies:

• Completion of a recognized post‑secondary program in business administration, information systems, computer applications, or a related field.
• Strong proficiency in Microsoft Office Suite, including advanced features in Word, Excel (pivot tables, lookups, data validation), and PowerPoint.
• Experience providing functional system support for case management or workflow‑based systems, including user assistance and first‑level troubleshooting.
• Training and experience with SharePoint, online portals, or website content management systems (CMS).
• Experience coordinating system changes, including preparing RFC/RFS documentation and supporting UAT/testing activities.
• Excellent documentation skills, with experience creating and updating templates, forms, business letters, and process guidelines.
• Experience performing data quality audits and validating reporting metrics to ensure accuracy and alignment with business rules.
• Proficiency with PDF tools (e.g., Adobe Acrobat, Nitro, or similar) for form creation, editing, and document preparation.
• Experience working with external vendors or IT partners to support system updates, website changes, or maintenance activities.
• Strong customer service orientation with effective communication, organizational, and problem‑solving skills.
• Ability to learn new systems and tools quickly and adapt to changing processes, priorities, or release cycles.
• Experience working in a multi‑program, customer‑focused, or service delivery environment.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Additional information: 

• This a temporary full-time position for six (6) months working 36.25 hours per week, Monday to Friday.
• This position is located in Edmonton.

Recruitment process: 

• The final candidate for this position will undergo academic checks, reference checks and provide a suitable security screening. 
• Please ensure your resume highlights how your previous work experience is related to the qualifications and requirements for this position. Please clearly state the employment dates on your resume with the month and the year.  
• A cover letter is required. Applications without a cover letter will not be considered.   

Links and information on what the GoA have to offer to prospective employees.
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca/
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.