HBEC Support

Role Responsibilities

The HBEC Support is responsible for providing administrative and program support services to the Health and Funeral Benefits Unit (HFBU) to ensure the accurate, timely, and efficient delivery of benefit programs, including Health Benefit Exception Committee (HBEC) requests for Alberta Health Benefits, AISH, and Income Support clients. The HBEC Support applies in-depth knowledge of program policies, procedures, and legislation, as well as records management standards, to manage the intake, processing, and distribution of applications and supporting documentation. This position requires discretion, attention to detail, and the ability to respond effectively to changing priorities to prevent delays in benefits delivery to vulnerable Albertans.

Reporting to the HFBU Supervisor, the HBEC Support also performs a variety of administrative functions including monitoring program inboxes, scanning and indexing documents, preparing work items for distribution, and coordinating outgoing correspondence. The position serves as a primary administrative link between internal staff, committees, and external stakeholders to ensure the smooth processing of HBEC requests.

You will also be responsible for the following, but not limited to:

• Review and process HBEC applications and supporting documentation for eligibility and completeness.
• Verify drug eligibility and maintain accurate records in program databases and SharePoint.
• Prepare and forward requests for committee review and manage misdirected forms.
• Monitor program inboxes, mail, and faxes; scan, upload, and index documents.
• Assign work to Assessors and ensure proper tracking of tasks in the imaging system.
• Prepare and distribute outgoing correspondence and respond to client inquiries.
• Maintain records and support office administration, including supply management.
• Provide guidance and training to administrative support staff and support process consistency.
• Generate reports and contribute to process improvements within HBEC operations.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

The following competencies will support your success in this role:

• Agility
• Drive for Results
• Develop Self and Others
• Build Collaborative Environments
• Develop Networks
• Systems Thinking
• Creative Problem Solving

Qualifications

High school diploma and two years of related experience 

Equivalencies will be considered as directly related education or experience based on 1 year of education for 1 year of experience or 1 year of experience for 1 year of education.

The following are requirements for the position:

• Possess in-depth knowledge of all applicable legislation, regulations, policies, criteria, guidelines, processes and procedures for client funding and to determine eligibility and calculate assessments.
• Working knowledge of administrative and office support practices, including records management and document control.
• Familiarity with program policies, procedures, and legislation related to health and social benefit programs.
• Understanding of client service principles and effective communication with internal and external stakeholders.
• Proficiency in database management, electronic document systems, and standard office software (e.g., Microsoft Office, email, SharePoint).
• Ability to apply attention to detail, organizational skills, and time management in a high-volume, deadline-driven environment.

Assets: 

• Familiarity with computers and ability to learn unfamiliar systems
• Attention to detail
• Flexibility and adaptability to rapidly changing situations
• Good recall of learned information
• Research, analysis, and critical thinking skills

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

This posting is going to be used to fill 2 permanent positions in Edmonton.

Hours of work are 36.25 hours weekly. 

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

Your cover letter and resume will be used as a screening tool to assess your written communication. An additional written assignment may be used as part of the screening process.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.