Group Lead, Filing Compliance and Collections (FCC)

Role Responsibilities

Are you a skilled leader who likes to solve problems, facilitate change, and can motivate and influence people? Do you have excellent communication skills and enjoy working in a collaborative team environment? Do you have technical experience in prioritizing a large collection inventory and implementing complex collection actions? If so, we have an exciting opportunity as a Group Lead in the unit of Filing Compliance and Collections (FCC).

TRA runs on collaborative teamwork and has leaders that care about the success of their staff. The FCC group works to ensure fairness in Alberta’s tax administration and equity for both Alberta employees and taxpayers by following up on unpaid wages and outstanding tax returns and payments. The group deals with corporate tax, commodity taxes and levies, and post judgment collections services for Alberta employees. It plays a key role in maximizing tax revenues that help support the province’s infrastructure.

As a Group Lead, you will assist the Senior Managers and provide direction and support to the members of your team to facilitate the recovery of overdue corporate and commodity tax debts and returns as well as outstanding claims made through the Employment Standards Code. This position performs a leadership role in the day-to-day planning, operation, reporting and control of the area’s filing compliance and collection activities by establishing and monitoring production targets, ensuring training and development of staff, and managing individual performance on a regular basis.

As the Group Lead, you will gather and incorporate input from your group when developing policies and procedures, as well as communicate operational plans, goals, and responsibilities to your group to ensure efficient and responsible enforcement processes. Other responsibilities include providing first level problem resolution, managing process risk, and reviewing and approving enforcement actions recommended by your group.

As a proactive supervisor, your professionalism, positive attitude, sound judgment, desire to excel and drive for results, team spirit, strong verbal and written communication skills and building trust-based relationships are essential for your success in this role.

Knowledge of Federal and Provincial Corporate and Commodity Tax legislation would be a definite asset. Strong written and verbal communication skills are vital in connecting with external parties, which include other jurisdictions, tax accountants and their representatives.

Proficiency in Microsoft Word and Excel is required.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

In this role, you will contribute to our team by demonstrating the following behavioral
competencies:

Agility: You anticipate obstacles to change and think ahead about next steps. You stay focused on goals despite pressure and stress.

Drive for Results: You take past experiences into consideration when making plans and adjust your plans based on past learnings.

Develop Self and Others: You support the development of others by providing specific, constructive, timely and regular feedback. You give individualized suggestions for
improvement.

Creative Problem Solving: You explore different methods in completing work, with a goal to achieve more efficient and effective outcomes.

Build Collaborative Environments: You promote collaboration and positive relationships (even in challenging circumstances) within and across groups and build commitment to reach desired results.

Systems Thinking: You take a long-term view towards the organization’s objectives  and how to achieve them.

Qualifications

University degree plus 4 years progressively responsible related experience in a collections environment; or equivalent education/experience as described below:

• 1 year of education for 1 year of directly related experience; or
• 1 year directly related experience for 1 year of education.

The following would also be considered as assets:

• Experience working in complex program administration.
• Supervisory experience.

Strong communication (written and verbal) and analytical skills are necessary. Demonstrated experience interpreting and applying provincial and federal legislation is essential. Also important are demonstrated skills in collaboration, data analysis, team building, stakeholder relations, and computer skills (Word, Excel, PowerPoint).

A cover letter outlining how your experience relates to the qualifications of this role is required. The cover letter may be used to assess your communication and writing skills.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Final Candidates for this position will be asked to undergo an enhanced (level 2) security screening . Candidates may be asked to complete a written assessment. This competition may be used to fill future vacancies at the same or lower levels across the Government of Alberta.

Positions will be located in the Terrace Building, Edmonton.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.