Food Service Supervisor

Role Responsibilities

The Royal Alberta Museum has an exciting opportunity for you to join our team as Food Service Supervisor! This position is responsible for the day-to-day operations of the café.

This position is accountable to support the Food Services Coordinator (FSC) to ensure an efficient well-trained team that delivers high quality customer service with 100% customer satisfaction.

Accountabilities of the role include:

Museum Café Image

· Creating a dynamic and vibrant atmosphere that presents the museum at is best

· Creating a café furniture seating and layout plan that meets the needs of the café and complies with health and safety regulations, and ensuring the café layout consistently complies with the plan

· Ensuring all café areas are kept clean, tidy and sanitary, including the main café, patio and lobby seating areas

Excellent Customer Service

· Providing customer services following the GoA values: respect, integrity, accountability and excellence

· Monitoring all interactions in the café to ensure communication is professional and courteous

· Following the front-of-house dress code and taking pride in work and personal appearance

Following Museum Café Procedures

· Understanding and following the procedures and tools that all café staff will use based on the policies that have been identified

· Maintaining and evaluating café procedures for customer service, café sales tracking, inventory control, out of stock procedures, cash handling, café layout, visual and cleaning standards, staff training

Supporting Supervision of Staff and Contractors

· Assisting the Food Services Coordinator in training, scheduling and supervising of kitchen staff

· Assisting the Food Services Coordinator in creating, posting and monitoring work schedules

· Monitoring compliance with food handling requirements and standards

· Communicating new information and maintaining/monitoring staff activity logs

Cash Management

· Understanding and following the GoA FOIP and PCI requirements in regards to customer sales transactions

· Ensuring accurate daily reconciliation of all café revenue generated

· Maintaining all revenue records and report on a daily/monthly/yearly basis as required

· Coordinating daily cash floats including on hand supply of change

Inventory Control

· Ensuring an accurate POS (point-of-sale) system and taking action to correct software and database errors

· Participating in monthly inventory count

· Preparing daily and weekly food order requirements as directed by FSC

· Enforcing policies and procedures that minimize loss

Health & Safety

· Understanding and following all best practices for commercial kitchens in regards to food handling, food storage and cleanliness

· Understanding, following and monitoring all café spaces to ensure compliance with Alberta Health Standards

· Assisting with health inspections and taking corrective action as required

Vending Machines

· Monitoring and stocking vending machines and coordinate any machine servicing with vendor

Administrative Duties

· Collecting visitor feedback forms and monitor for trends

· Attending museum café meetings as required

· Attending all Royal Alberta Museum and Government of Alberta training as required

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Drive for Results - Works to achieve daily, weekly and monthly sales goals; sets high standard of customer service delivery; collects feedback from visitors and uses to improve operations; works to improve efficiencies in cafe operation.
• Build Collaborative Environments - Fosters environment of cooperation between staff in the café; works with security to increase safety and security of cafe operation; works with colleagues in front of house to improve all aspects of the staff and visitor experience.
• Agility - Responding to customer requests; managing staff requests for changes to schedules; making changes on the fly based on constantly changing parameters in operations.

Qualifications

Requirements:

• Diploma in Cooking and 2 years related experience; or equivalent as described below.
• For application consideration, you must attach a cover letter explaining your qualification and suitability for this role.

Equivalency:

Some high school education and 4 years related cooking experience in a restaurant, institution, camp operation or other related area; or Certificate in Cooking and 3 years related experience.

The following knowledge or experiences are considered as assets:

- A minimum of one year of restaurant experience as a shift supervisor with hosting and/or wait staff.

- Strong communication with the ability to effectively supervise and motivate a diverse staff

- Problem solving skills and experience dealing with conflict, irate customers, difficult vendors and wrong stock orders, quickly and to a positive resolution

- Organization skills and experience with ordering, shipments, cleaning schedules and kitchen organization

- Speaking skills to accurately and easily communicate standards and cooking methods, give orders and speak with customers clearly

- Stamina, as this position may expect some long days with much of it on their feet - Exceptional customer service skills

- A solid understanding of food safety practices and certified in food safety

- Clean drivers abstract and the ability to pass a criminal records check

- Proserve certification an asset

- The ability to conduct basic troubleshooting of a computerized point-of-sale system is an asset.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This is a Temporary Wage position located in Edmonton. Hours of work: Up to 40 hours/week.

This position requires availability for weekday, weekends, evenings and holidays.

Final candidates will be required to undergo a security screening.

What we offer:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Research Alberta Public Service Careers tool- https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance