Facility & Client Support

Role Responsibilities

Make an Impact at the Heart of Alberta’s Ceremonial and Diplomatic Activity.
Government House is one of Alberta’s most historic and meaningful spaces — a place where leaders meet, dignitaries are welcomed, and important conversations take place. As part of the Alberta Protocol Office, you’ll play a key role in creating exceptional experiences for guests, event organizers, and visiting delegations.

If you thrive in a hospitality‑focused environment, enjoy variety in your workday, and take pride in creating memorable experiences, this role offers a unique opportunity to contribute to events that matter to Albertans and to our province’s international relationships.

What You’ll Do
As a Facility and Client Support team member, you will be the welcoming face and reliable support behind meetings, special events, and official ceremonies at Government House. In this dynamic role, you will:

Deliver exceptional guest service

• Greet and support clients, visitors, senior government officials, diplomats, and members of the public.
• Ensure every meeting or event runs smoothly and professionally.
  

Support event operations

• Be on-site during events to assist with set-up, take-down, and room arrangements.
• Coordinate catering needs, manage supplies, and maintain venue spaces.
• Assist with basic IT and A/V setup and troubleshooting.
  

Ensure seamless behind the scenes operations

• Liaise with contractors and service providers to ensure expectations are met.
• Address on-the-spot issues with professionalism and creativity, escalating when required.
  

Work collaboratively across the Protocol Office

• Engage with internal partners, including Protocol staff, senior officials, and cross ministry teams.
• Support administrative processes including event bookings and documentation.
  

This role combines hospitality, event support, client service, and operational coordination — every shift offers something new.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking - You understand how your responsibilities support the larger operations of Government House and contribute to seamless event delivery. You anticipate how small decisions may impact clients, colleagues, and the flow of an event.
• Creative Problem Solving - You respond calmly and resourcefully when unexpected issues arise, offering practical solutions that minimize disruption. You assess situations quickly and make sound decisions in real time.
• Agility - You adapt easily to shifting schedules, changing priorities, and the fast-paced nature of event environments. You stay composed and effective even when timelines or client needs evolve on short notice.
• Drive for Results - You take pride in delivering high‑quality service and ensuring every detail contributes to a successful event. You follow through reliably on tasks and maintain high standards, even when juggling multiple demands.
• Develop Networks - You build positive and professional relationships with clients, colleagues, contractors, and dignitaries. Your communication style fosters trust and smooth collaboration with people at all levels.
• Build Collaborative Environments - You contribute to a supportive, team‑oriented work environment by communicating clearly and stepping in to help where needed. You value shared success and work effectively with others to deliver exceptional guest experiences.
• Develop Self and Others - You seek opportunities to expand your knowledge of protocol, event operations, and client service. You share insights with teammates and support a culture of continuous learning and improvement.

Qualifications

Required: High school Diploma.

Knowledge and Experience

• Background in hospitality, events, customer service, or administrative support.
• Familiarity with food & beverage service standards.
• Comfort working with Microsoft Office (Outlook, SharePoint, Excel, PowerPoint).
• Understanding of government structures and protocol (asset).
• A/V or meeting technology experience (asset).
  

Skills That Set You Up for Success

• Strong communication and relationship building skills.
• Excellent time management — able to juggle multiple priorities.
• Calm, resourceful problem solver when issues arise on-site.
• Sound judgement when handling sensitive or confidential information.
• Ability to work independently and as part of a coordinated team.
• Adaptability to shifting event needs and schedules.
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of Work: Part‑time (14.5–36.25 hours/week) with a schedule based on event needs. Some evenings/weekends may be required.

In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Final candidates may be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.