Executive Director, Client Service Operations

Job Information
Job Title:  Executive Director, Client Service Operations
Job Requisition ID:   66308
Ministry:  Service Alberta and Red Tape Reduction
Location:  Edmonton
Full or Part-Time:  Full Time
Hours of Work:  36.25
Regular/Temporary:  Regular
Scope:  Open Competition
Closing Date: April 4, 2025
Classification:  Executive Manager 1

About Us
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service

Service Alberta and Red Tape Reduction is a solutions provider. We strive to deliver innovative services to support the significant events in Albertans’ lives, like having a child, getting married, mourning the loss of a loved, getting a driver’s license or buying a home. We play an integral role in protecting consumers in an increasingly complex economic environment, overseeing registry activities, like vehicle, business and land registrations, cutting red tape by one-third to reduce costs, speed up approvals, and make life easier for hard-working Albertans and businesses.

To learn more about us, visit https://www.alberta.ca/service-alberta.

Role
Reporting to the Assistant Deputy Minister Financial and Administrative Shared Services Division, the Executive Director, Client Services Operations provides strategic leadership and operational direction to the management team, while overseeing approximately two hundred employees. This role is responsible for ensuring the efficient and effective delivery of a wide range of shared services across the Government of Alberta, with a strong focus on client service excellence, innovation, and best practices in financial, payroll, benefits administration and fixed asset accounting. The Executive Director leads two primary operational teams, the Finance Operations team is responsible for financial administration, accounts payable and receivable, electronic payments, P-card administration, employee expense processing, and large vendor payments. The Employee Services team manages payroll, processing benefits administration and pension services. The Executive Director plays a central role by enhancing these services across government and collaborating closely with a wide range of stakeholders, including ministries and their clients to drive service excellence. Managing an annual budget of approximately $15 million, the Executive Director ensures efficient, client focused service delivery and supports government wide change initiatives. Stakeholders include ministries, ministry clients, the Public Service Commission, Senior Financial Officers, 1GX Centre of Excellence, and executive leadership. The Executive Director is responsible for developing and implementing business strategies that align with corporate goals, promote innovation, while ensuring effective internal client relationship management. This executive leadership position has a critical role in shaping the future of client service operations across government, driving innovation and fostering a culture of excellence in service delivery.

Qualifications
Your background includes extensive experience in strategic planning with demonstrated expertise in financial planning and management, payroll systems, benefits and pension administration, and information management systems. You are skilled in leading complex change management initiatives and developing operational plans that align with overarching business objectives. With exceptional executive leadership and project management capabilities, you build consensus among various stakeholder groups, elevate service standards, and drive performance through effective coaching and mentoring for continuous improvement. A trusted advisor to executive leadership, you foster a culture of innovation and customer service excellence. Your sound judgment and collaborative approach enables you to provide strategic recommendations and work closely with ministries across government to develop policies and strategies that enhance the delivery of shared services. Your leadership is instrumental in advancing service excellence in achieving operational efficiencies at a government wide level. A bachelor’s degree is required. 

Salary

$5,082.46 - $6,679.30 bi-weekly ($132,652 - $174,329 yearly)

Notes

Final candidates will be required to undergo a security screening.  

Links and information on what the GoA has to offer:

• Compensation Overview – https://researchapscareers.alberta.ca
• Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx 
• Pension plans: 
  • Management Employees Pension Plan (MEPP) – https://www.mepp.ca
• Leadership and mentorship programs
• Professional learning and development
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca

Please see the attached position profile for more information on position responsibilities.  Position Profile

How to Apply

Click on the “Apply Now” button.  

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/navigating-online-jobs-application.aspx to learn more about creating a candidate profile and other tips for the Government of Alberta’s online application system. 

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system, click here to access the main log in page where you are able to ‘Create an account’, reset your password (‘Forgot your password’) or ‘Sign In’ should you already have an account. 

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

 
Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at https://www.alberta.ca/alberta-public-service-jobs.aspx

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.  

Resources for applicants:
https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx 
https://www.alberta.ca/alberta-public-service-hiring-process.aspx
https://alis.alberta.ca/look-for-work/

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.  

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Executive Search at psc.executivesearchservices@gov.ab.ca.

If this competition is closed as per the closing date noted above, please continue to check http://www.jobs.alberta.ca for a listing of current career opportunities with the Government of Alberta.