End User Computing (EUC) Evergreen Lead

Role Responsibilities

Working for the Government of Alberta means working for a diverse and equitable employer that values respect, accountability, integrity and excellence.  We are offering an opportunity for you to make a positive impact in a fast-paced, innovative and forward thinking team environment.

The Ministry of Technology & Innovation is seeking an End User Computing (EUC) Evergreen Lead to join our team of innovative problem solvers. 

If you have a high level of analytical thinking, creativity and problem solving abilities as well as a proven ability to navigate complex issues and initiatives, we want you on our team!

The EUC Evergreen Lead has a critical scope of processes that reach across all GoA Users that have a significant impact to government ministries at all levels. The EUC Evergreen Service is comprised of a portfolio of components and supporting processes related to desktop hardware, software management and ensuring GoA Users experience a seamless process when obtaining the related services.

Responsibilities:

Some of the responsibilities of this position include, but are not limited to:

• Being responsible for management functions such as career development, coaching, performance evaluation, recognition, discipline, and other HR-related activities.
• Contributing to the development of operational and strategic Evergreen plans to ensure stakeholder requirements are continually met in adherence to security, information management, FOIP, Legal, and architectural standards and policies
• Proactively monitoring end user experience measures, soliciting business partner feedback and keeping the pulse of the overall EUC Evergreen process performance.
• Coordinating and understanding continuous process improvements for EUC Evergreening and acts as a user experience advocate when working with stakeholders.
• Collaborating on the development and maintenance of a service roadmap for EUC Evergreening in collaboration with the rest of the EUC team and service management specialists.
• Contributing to the development, maintenance and reporting on key service metrics focusing on the measure of user experience with EUC Evergreen services.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking: Takes a long-term view towards organization’s objectives and how to achieve them.  Takes holistic long-term view of challenges and opportunities. Anticipates outcomes and potential impacts, seeks stakeholder perspectives.  Works towards actions and plans aligned with APS values.  Works with others to identify areas for collaboration

• Creative Problem Solving: Engages the community and resources at hand to address issues.  Engages perspective to seek root causes.  Finds ways to improve complex systems.
• Employs resources from other areas to solve problems. Engages others and encourages debate and idea generation to solve problems while addressing risks.

• Agility: Identifies and manages required change and the associated risk.  Identifies alternative approaches and supports others to do the same.  Proactively explains impact changes. Anticipates and mitigates emotions of others.  Anticipates obstacles and stay focused on goals.  Makes decisions and takes action in uncertain situationsand creates a back up plan.

• Develop Self and Others: Leverages relationships to build input and perspective.  Looks broadly to engage stakeholders.  Open to perspectives towards long-term goals.  Actively seeks input into change initiatives.  Maintains stakeholder relationships.

Qualifications

Required:

• University graduation in a related field such as Computer Sciences, Information Technology, Business, Service Management.
• Four (4) years of related experience in Enterprise Level End User Computing
• Experience with Enterprise Evergreen.
• Experience with Enterprise Service Management.
• Leadership/Supervisory/Coaching experience.

Equivalency: Directly related education or experience considered on the basis of:

1 year of education for 1 year of experience; or

1 year of experience for 1 year of education.

Assets:

• Experience with ITIL processes and methologies.
• Experience in Asset Management.
• ITIL Certification.
• Experience collaborating with the technical project teams and business partners to collect, clarify, and translate technical details into practical, informative messages and forward direction.
• Strong process development and management skills including change management.
• Ability to formulate stakeholder assessment, engagement and obtain buy-in strategies and execution.
• Strong organizational and communications skills.
• Strong presentation skills to communicate solutions to the stakeholders.
• Ability to prioritize issues, pay attention to detail, use independent judgment and provide relevant information to assist in decision-making processes.
• Strong MS Office software skills.
• Strong knowledge of the EUC contract.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Term of Employment: Permanent, Full-time position    

Hours of Work: Monday to Friday, 36.25 hrs/week 
Location: Remote across Alberta 

This position is eligible for remote work. You must reside in Alberta to work remotely.

• A written assessment may be required as part of the interview process.
• Final candidates will be required to undergo a security screening.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.