EIMS Support Analyst

Role Responsibilities

Are you excited by the opportunity to work with emerging technologies and play a key role in supporting water management infrastructure? If so, a career with the Environment Infrastructure Management System (EIMS) team may be the right fit for you.

The EIMS Support Analyst is responsible for ensuring that the systems and applications administered by the Water Infrastructure and Operations Branch (WIOB) remain fully operational, properly maintained, and aligned with user needs. This role supports the implementation, maintenance, administration, and ongoing user support of these applications, all delivered with a strong customer service focus.

Below are the Key Responsibilities:

1. Maintain and Monitor Systems and Applications
   Ensure EIMS and related systems operate reliably by performing routine checks, maintaining documentation, following GoA security and continuity policies, coordinating server and software updates, monitoring data quality, and troubleshooting issues with internal teams and vendors.
   
   
2. Provide User Support
   Respond to user requests with professionalism and clarity, document issues, deliver training, manage user accounts, run SQL queries when required, and track user requested improvements. requested improvements.
   
   
3. Contribute to Application Enhancements and Development
   Participate in or lead working groups to gather requirements, support testing and major upgrades, collaborate with managers and vendors throughout development cycles, and proactively recommend improvements to enhance system performance.
   
   
4. Support the GIS–EIMS Interface
   Monitor GIS integration, troubleshoot issues with technical teams, and configure enhancements that align with user needs and expand system functionality.

If these four main responsibilities align with your strengths, we welcome you to apply for this opportunity.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking - Considers inter-relationships and emerging trends to attain goals:

• Seeks insight on implications of different options.
• Analyzes long-term outcomes, focus on goals and values.
• Identifies unintended consequences.

Develop Networks - Works on maintaining close relations with all stakeholders:

• Identifies key stakeholder relationships.
• Has contact with range of interested parties.
• Actively incorporates needs of a broader group.
• Influences others through communication techniques.

Drive for Results - Works to exceed goals and partner with others to achieve objectives:

• Plans based on past experience.
• Holds self and others responsible for results.
• Partners with groups to achieve outcomes.
• Aims to exceed expectations.

Creative Problem Solving - Focuses on continuous improvement and increasing breadth of insight:

• Asks questions to understand a problem.
• Looks for new ways to improve results and activities.
• Explores different work methods and what made projects successful; shares learning.
• Collects breadth of data and perspectives to make choices.

Qualifications

Requirements: 
A post-secondary diploma (2 years) in computer systems, information technology, or a related field, plus four (4) years direct experience with computer application support and working in a computer application testing environment.

OR

A university degree (4 years) in computer systems, information technology, or a related field, plus two (2) years direct experience with computer application support and working in a computer application testing environment.

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; 
• or 1 year of experience for 1 year of education.
  
  

Additional Requirements:

• Provide effective system support, testing, data management and project management.
• Strong problem-solving skills in order to analyze technical, complex systems inquiries; and provide solutions to address customer needs and system requirements expeditiously.
• Knowledge and experience with Oracle, PL/SQL, SQL, ArcIMS, database reporting tools, Microsoft 365, SSRS Reporting, Python, Microsoft Excel, HTML, Power BI, and programming principles, techniques, practices and logic. 

Assets:

• Knowledge of water management infrastructure such as dams and canals is an asset.
• The successful candidate must have proven skills in consultation with internal and external stakeholders, conflict resolution, superior written and verbal communication skills and strong application trouble shooting skills.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Position Information:

• Office located in Edmonton, Oxbridge Place Building (9820-106 Street, 8th floor).
• Hours of Work: 36.25 hours per week (permanent full time).
• Monday to Friday (08:15 am-16:30 pm).
   

Other Application Information:

• A cover letter is required with your application, outlining how your education and experience align with the role.
• This position may require final candidates to undergo a security clearance.
• Final candidates may be required to undergo a written test demonstrating writing skills and abilities, pre or post interviews.
• Please indicate employment duration for all roles listed on your resume and whether you worked part-time or full-time. For example, January 15, 2006 - June 25, 2009.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.