Disability Services Support Administrator

Role Responsibilities

Disability Services – North Zone

We are looking for a highly organized and collaborative Disability Services Support Administrator to join our team supporting the integration of operations across Disability Services in the North Zone.

In this role, you will play a key part in supporting Caseworkers, managing and analyzing data, coordinating services, and contributing to program planning and process improvements. You will work across both the Persons with Developmental Disabilities (PDD) and Family Support for Children with Disabilities (FSCD) programs to help ensure individuals and families are connected to the right supports in a timely and effective way.

Key Responsibilities
•    Coordinate and connect clients to appropriate approved service providers and/or community resources, ensuring accurate and up-to-date client information is available. 
•    Collaborate with internal teams and external stakeholders to support referrals, resolve service gaps, and respond to inquiries or urgent situations. 
•    Manage, analyze, and report on data (e.g., Excel reports, dashboards) to support program operations and decision-making. 
•    Support case management activities, including referrals to regional and provincial resources and maintaining tracking systems. 
•    Contribute to process improvement by supporting procedure development, process mapping, and special projects. 
•    Maintain data integrity, documentation, and tracking systems while supporting overall program operations and administrative needs.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Agility
Drive for Results 
Develop Self and Other
Build Collaborative Environments 
Develop Networks
Systems Thinking
Creative Problem Solving

Qualifications

University graduation in a related field (Computer Science, Human Services, Social Work, Business Administration) or any other related majors; no experience required; or equivalency as described below. 

Equivalency: Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education. 

Assets:
•    Experience working in disability services, human services, or other social based government program environments (e.g., PDD, FSCD, or similar programs)
•    Experience with Microsoft Power BI applications, Excel, pivot tables, dashboards, and data visualization.
•    Knowledge of case management systems and service coordination processes
•    Familiarity with community resources, social services, or funded program delivery systems
•    Project coordination or process improvement experience in a service delivery environment

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

•    36.25 hrs of work Monday to Friday

Preferred location: Edmonton, other locations across the province may be considered.

If a security screening is required;
•    Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.
•    Leadership and mentorship programs.