Director of Operations

Role Responsibilities

Reporting to the Executive Director, Software Delivery, the Director of Operations provides strategic operational leadership, ensuring consistent governance, portfolio oversight, performance management and business operations.

The primary focus of the role is operations modernization. Secondary focus is portfolio management and performance management, leveraging existing AI tooling and creating new AI tooling where the division needs it. Tertiary focus is supporting the Chief Operating Officer / Assistant Deputy Minister on cross-government enterprise initiatives as required.

The responsibilities of this role include: 

• Lead operational modernization by designing and implementing AI-augmented routines across reporting, decision capture, communications, and vendor operations.
• Drive measurable efficiency gains, including cycle-time reduction and increased throughput, by embedding AI tools and optimizing end-to-end delivery processes.
• Establish and govern a divisional tech-debt remediation portfolio, advancing application rationalization, legacy retirement, and AI-assisted rebuild strategies.
• Operationalize AI-enabled delivery models, including portfolio intake, capacity allocation, post-go-live support, and continuous enhancement feedback loops.
• Own the division-wide portfolio view, integrating financial, operational, and delivery performance into unified reporting aligned to Deputy Minister priorities.
• Lead governance, risk, and decision management, maintaining registers and proactively escalating risks to senior leadership before issues materialize.
• Deliver executive-ready briefing materials and decision support, translating ADM direction into clear operational actions and tracking outcomes.
• Strengthen organizational capability through talent development, AI fluency, and change leadership while building a pipeline of future leaders.

To be successful in this position, you will demonstrate:

• Proven ability to design and build AI-enabled solutions, with strong judgment in evaluating outputs for accuracy, risk, and operational impact.
• Exceptional communication skills, producing concise, decision-ready briefings, memos, and executive materials with a clear, plain-language approach.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

Requirements:

• University Degree in a related field (such as Computer Science, Engineering, Business Administrations, Public Administration) plus a minimum of seven (7) years of related progressively responsible experience. See below for equivalencies.
• Extensive experience managing large-scale portfolios, including dependency management, capacity planning, decision tracking, and performance measurement across concurrent initiatives.
• Strong strategic and operational planning capability, translating multi-year transformation priorities into clear quarterly execution rhythms and actionable delivery plans.
• Advanced digital fluency, leveraging generative AI and agentic tooling to enable automation, decision support, and AI-augmented operating routines.
• A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Equivalencies:

• A related master’s degree and a minimum of six (6) years of related experience; or
• A related two-year diploma and a minimum of nine (9) years of related experience.

Assets:

• Experience supporting priorities in fast-paced executive environments.
• Exposure to cross-government or enterprise initiatives with diverse stakeholders.
• Hands-on application of AI or automation to improve operational workflows.
• Strong stakeholder engagement skills in complex or matrixed environments.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent, Full-time position

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Edmonton

Final candidates will be required to undergo a security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are required to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.