Director, Operations and Training

Role Responsibilities

Are you a strategic leader with a passion for building effective operations in complex public sector environments?  The Director, Operations and Training provides strategic leadership and oversight for the day‑to‑day corporate and program delivery operations of the Compassionate Intervention Commission (CIC), a new quasi‑judicial public agency operating at arm’s length from the Ministry of Mental Health and Addiction.

Reporting to the Executive Director, this role is responsible for enabling the Commission to effectively fulfill its adjudicative mandate through strong operational governance, corporate services leadership, and the development and delivery of training for Commission panel members.

• Providing leadership for the Commission’s corporate services and operational functions, including financial management, human resources processes, administrative services, and business planning.
• Interpreting, applying, and advising on the relevance of legislation, regulations, policies, and directives (e.g., APAGA, FAA, APS HR and financial directives) in the context of a quasi‑judicial public agency.
• Leading and overseeing the recruitment, onboarding, and ongoing support of Commission panel members, including coordination with internal and external partners.
• Developing, implementing, and continuously improving training programs and curriculum to ensure panel members are prepared to carry out their adjudicative responsibilities, including understanding legislative frameworks, procedures, and use of technology.
• Managing and mentoring staff, fostering a collaborative and results‑oriented work environment, and supporting performance management and change initiatives.
• Building and maintaining effective working relationships with departmental corporate services, other public agencies, and government partners to ensure alignment, consistency, and operational effectiveness.
• Leading project planning and implementation, including setting priorities, managing resources, monitoring progress, and reporting on outcomes.
• Providing strategic analysis, advice, and recommendations to the Executive Director and Commissioner on complex operational, organizational, and policy‑related issues.
• Supporting the development, monitoring, and reporting of key performance indicators to assess operational effectiveness and support continuous improvement.
  
  

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Build Collaborative Environments: Collaborates across functional areas and proactively addresses conflict. Encourages broad thinking on projects and works to eliminate barriers to progress; Facilitates communication and collaboration; Anticipates and reduces conflict at the outset; Credits others and gets talent recognized; Promotes collaboration and commitment.

Drive for Results: Takes and delegates responsibility for outcomes. Uses variety of resources to monitor own performance standards; Acknowledges even indirect responsibility; Commits to what is good for Albertans even if not immediately accepted; Reaches goals consistent with APS.

Systems Thinking: Takes a long-term view towards organization’s objectives and how to achieve them. Takes holistic long-term view of challenges and opportunities; Anticipates outcomes and potential impacts, seeks stakeholder perspectives; Works towards actions and plans aligned with APS values; Works with others to identify areas for collaboration.

Creative Problem Solving: Engages the community and resources at hand to address issues. Engages perspective to seek root causes; Finds ways to improve complex systems; Employs resources from other areas to solve problems; Engages others and encourages debate and idea generation to solve problems while addressing risks.

Qualifications

A university degree in public administration, business, social sciences, law, or a related field and a minimum of seven (7) years of progressively responsible experience related to the role; or equivalent as described below. 

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

Required Experience:

• Demonstrated knowledge and application of the Alberta Public Agencies Governance Act (APAGA).
• Demonstrated knowledge of, and experience applying, privacy and information‑sharing legislation, including the Protection of Privacy Act (POPA), Access to Information Act (ATIA), and Health Information Act (HIA).
• Experience leading corporate or operational functions, including consultation, facilitation, negotiation, and change management. 
• Experience providing strategic analysis through preparing recommendations, briefing materials, or business documents for senior leaders.
• Leadership experience including supervision, coaching, mentoring, and performance management.
• Experience coordinating or facilitating work with internal or external partners, committees, or working groups.
• Experience with project planning and management.
• Experience analyzing information to identify issues, risks, or options, and contributing to decision making processes.
  
  

Assets:

• Experience working within or supporting a quasi‑judicial body, commission, tribunal, or public agency.
• Experience supporting member or panel recruitment and appointment processes.
• Experience developing or monitoring performance measures or KPIs.
• Training or experience in mediation, facilitation, or conflict resolution.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of Work:

• 36.25 hours per week (Full-time) 
• 8:15am – 4:30pm, Monday to Friday
  
  

Location: Commerce Place Building, 10155 - 102 Street, Edmonton, AB T5J 4G8

Applicants are required to provide a cover letter summarizing information that clearly and concisely demonstrate show their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 

Final candidates will be required to undergo a security screening. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Management Employees Pension Plan (MEPP) – https://www.mepp.ca 
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.