Director, Case Management

Role Responsibilities

The PRC is looking for someone with a high degree of credibility with EPS and/or CPS professional standards teams. If you have the ability to lead the intake and disposition process for the PRC and can optimize your case management system experience, this role could be a great step in your career!

The Director of Case Management will oversee two teams in Edmonton and Calgary and provide strategic leadership in designing and establishing the case management unit. The director leads unit recruitment activities and leads the unit's transition to full operations. The director also leads the creation of sustainable case management processes for the intake, triaging and tracking of complaints against the police. The director is responsible for operating the unit as an accountable, high-performing team, continuously improving the case management strategies to align with legislative changes, emerging best practices, and evolving public expectations.

Key Responsibilities:

•    Supports the PRC as a lead in transparent, independent and efficient police oversight.
•    Establish standardized case classification guidelines, developing performance metrics and implementing templates for correspondence and reporting that promote consistency and professionalism. 
•    Monitor and evaluate case outcomes, identifying trends, systemic issues, and gaps to inform executive decision-makers.
•    Leads the development and implementation of case management strategies and procedures to ensure efficiency, consistency, and fairness in complaint handling. 
•    Provides input and subject matter expertise into the development of policies and frameworks related to case management and assessment practices related to complaints about police.
•    Identifies emerging issues and trends that impact decision-making and leads the implementation of policy and process enhancements concerning case management.
•    Represents the PRC on cross-divisional and cross-ministry committees, task forces, and working groups to advance the PRC's priorities and strengthen partnerships.
•    Provides expertise in creating policies and frameworks for case management practices.
•    Represents the PRC in committees and working groups to advance priorities and strengthen partnerships.
•    Develops relationships with law enforcement, Indigenous communities, and organizations to enhance case management operations.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

The successful candidate will demonstrate the following APS competencies:
•    Systems Thinking – Analyze emerging public concerns and social trends affecting police oversight and public trust. Use a systems-thinking approach to connect legislative frameworks, stakeholder perspectives, and operational processes. 
•    Drive for Results – Anticipate and remove challenges in the case management process, ensuring adherence to established service standards. 
•    Develop Networks - Actively build and nurture strong, collaborative relationships with key stakeholders, including complainants, police services, legal teams and community organizations. 
•    Develop Self and Others – Foster a culture of continuous learning by encouraging team members to share insights and lessons from cases. 

Qualifications

A university degree (4 years) in a related field such as public policy, sociology, criminology, or a related field, plus seven (7) years of progressively responsible experience.

Required:
•    Significant experience leading case management teams with high workloads and highly scrutinized timelines.
•    Significant experience working in a highly legislated/regulated environment. 
•    Significant experience leading process improvement initiatives with attention to timelines, accuracy and public reporting.
•    Strong understanding of the Police Act and regulations, policing policies and procedures, and related provincial and federal legislation, along with a demonstrated understanding of police duties and responsibilities.

Assets:
•    Strong leadership and team management skills.
•    Proven consultation, negotiation, conflict resolution and influencing skills with a high degree of political acumen.   
•    Cultural competencies for working with Indigenous and diverse communities. 
•    Ability to critically review a variety of reports to ensure procedural integrity and adherence to outlined policy and legislation (e.g., qualitative, quantitative, academic, business cases, etc.).  
•    Experience developing successful working relationships across a wide array of stakeholders.

Please ensure your cover letter clearly highlights how your experience is aligned with the requirements and noted assets for the role.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This is a full-time permanent position located in Edmonton.
Location: Sun Life Place (10123-99 Street, Edmonton, AB  T5J 3H1) OR JJ Bowlen Building (620 7 Ave SW, Calgary, AB T2P 0Y8)
Hours: 36.25 hours/week (Work hours M-F 8:15-4:30pm)
Travel: < 25% (Some travel within Alberta may be required, thus a valid Class 5 driver’s license is required)

Other Application Information:
•    A cover letter is required with your application, outlining how your education and experience aligns with the role.
•    Final candidates may be required to undergo a written test demonstrating writing skills and abilities pre or post interviews.
•    Please indicate employment duration for all roles listed on your resume and whether you worked part-time or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).
•    Must be able to pass a security clearance, fingerprinting, and police information check.
•    Class 5 driver's license-Travel across Alberta is required.
•    Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Management Employees Pension Plan (MEPP) - https://www.mepp.ca
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance
•    Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
•    Leadership and mentorship programs