Director, ALA Service Delivery

Role Responsibilities

Reporting to the Executive Director, ALA Implementation and Transformation, the Director, AL Service Delivery, is a senior leadership role responsible for leading the implementation for Assisted Living Alberta (ALA) and overseeing the transitions from existing models to a modern, client-centered, community-based system of care. This role operates in a complex, high-profile environment with significant system impact.

Key Responsibilities:

Transition and Change Management

Directs the transition from legacy service delivery approaches to new models, minimizing disruption to client care.

Establishes operational frameworks, policies, and procedures to support a new and evolving agency.

Leads change management strategies to support workforce and stakeholder adoption.

Performance, Quality and Risk Management

Develops and oversees outcomes measurement frameworks to assess service effectiveness and drive continuous improvement.

Establishes quality assurance processes, risk management strategies, and internal controls to ensure compliance, safety, and high-quality services.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

The successful candidate will demonstrate the following competencies:

• Build Collaborative Environments – Builds strong cross-functional partnerships, reduces barriers, addresses conflict early, and fosters collaboration across ministries and sectors.
• Systems Thinking – Takes a long-term, enterprise view; understands how decisions affect the broader health and social services system; anticipates risks, impacts, and interdependencies.
• Drive for Results – Takes accountability for outcomes in a complex, high-pressure environment; prioritizes effectively; delivers on commitments aligned with APS direction and Albertans’ needs.
• Agility – Adapts to shifting priorities, emerging issues, and an evolving health system landscape. Leads others through uncertainty and change.
• Develop Self and Others – Builds leadership capacity, supports workforce development, and fosters a culture of learning, innovation, and continuous improvement.
  
  

Qualifications

Minimum Requirements:

• A university degree in a related field, such as health administration, public administration, social services, and business, supplemented by six (6) years progressively responsible leadership experience in health, continuing care, social services, or other related sectors.
• Experience leading system transformation initiatives.
• Leadership experience, including developing policy, procedures, and program implementation.
• Experience managing complex relationships across sectors.
• Experience with performance measurement, quality improvement, and risk management.
• Experience leading teams.

Related experience or education may be considered as an equivalency on a one for one basis (e.g., related education combined with extensive directly related leadership experience).

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work: 36.25 hours per week, Monday – Friday

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.