Digital Solutions Analyst

Role Responsibilities

Reporting to the Manager, Digital Transformation, the Digital Solutions Analyst is a key resource in the mandate of the ALSS Modernization Office with operational responsibility for implementing the digital services. The analyst works day to day with the Digital Product Owner and product team focusing on developing a digital service to meet the specific business and user needs e.g. an online application for a program.

Key responsibilities of the Digital Solutions Analyst: 

• Profile and document current operational processes and procedures.
• Identify and document key business drivers, strategies and requirements that affect service delivery.
• Support the design and documentation of future state processes.
• Provide analytical and business support to projects in the form of research, statistical and financial analysis.
• Review existing policies and direction to ensure they are consistent with the intended direction of projects.
• Coordinate the development and implementation of communications plans for projects.
• Develop training strategies, plans and materials.
• Design, develop and deliver quality presentations to multiple user groups and audiences.
  Facilitate change management activities to ready users for the new business processes and tools.

The position works within a complex environment including the Modernization Office branch within the Strategic Services division, the Employment and the Financial Services division, the Disability Services division, the Preventive Community Services division, the Continuing Care Branch (Assisted Living Alberta), Office of Public Guardian and Trustee, and Service Alberta and must build effective relationships to be successful in delivering new digital services that meet user and business area needs.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

To be successful in this role, the candidate will demonstrate:  

• Agility: Identifies and manages required change and the associated risks.
• Drive for Results: Takes and delegates responsibility for outcomes.
• Collaborative Environments: Collaborates across functional areas and proactively addresses conflict.
• Creative Problem Solving: Engages the community and resources at hand to address issues

Qualifications

Minimum Requirements:
University degree in business administration, public administration, information technology or related area of study, with a minimum of two (2) years progressively related experience:

• Demonstrated knowledge in systems thinking and design.
• Experience in change management, systems development and information methodologies.
• Training and experience in business process and requirements methodologies.
• Experience in leading and facilitating workshops.
• Change Management knowledge and experience.
• Ability to research issues accurately to identify and solve problems.

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

Assets:

• Track record in agile methodology within a digital team environment.
• Demonstrated competencies in participating in project teams including business areas and technical resource.
• Strong analytical ability, data interpretation and problem-solving skills.
• Knowledge of government strategic goals and policy directions, particularly as they relate to SCSS mandated business plans, priorities, organization, and decision-making structures of lead, partner, and support ministries.
• Depth and breadth of knowledge of SCSS programs, services, service delivery mechanisms and Information Technology systems.
• Strong understanding of the behaviours and preferences of individuals accessing SCSS programs and services, including barriers to access.

Qualifications Cont'd

The Modernization Office is focused on development of several products for Assisted Living Alberta. This team is looking for individuals with the following additional assets: 

• Strong plain language writing skills: Ability to draft clear, concise, and user-friendly content such as explanations, assessments, or instructions
• Experience with content strategy and information architecture: Proven ability to structure and organize complex information to optimize user experience for clarity, navigation, findability, and understanding.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

Your cover letter and resume will be used as a screening tool to assess your written communication.

An additional written assignment may be used as part of the screening process.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs