Delivery Manager

Role Responsibilities

The Platform branch is looking for two (2) Front-End and two (2) Back-End Delivery Managers in Unified Identity and Access Management (Unified IAM) and Alberta Payments streams. These positions will report to the Director, Common Platforms and Web & Portal Services Lead and leads an assigned delivery team of approximately 9-15 staff and contingent labor in a matrixed delivery environment. Depending on platform scale, complexity, and service needs, a platform may have one or more Delivery Managers, each accountable for an assigned delivery team.

These roles exist to create the conditions for strong team delivery by aligning team work to approved platform roadmaps and branch priorities, supporting staff and contingent labour, removing barriers, coordinating delivery, and ensuring the team delivers in ways that are reliable, flexible, reusable, and sustainable over time.

The responsibilities of this role include:

• Lead a delivery team (9–15 staff and contingent labour), setting direction, priorities, and expectations for effective delivery.
• Translate platform roadmaps into clear delivery plans, managing sequencing, dependencies, risks, and trade-offs.
• Deliver reliable, secure, and reusable platform capabilities, embedding maintenance and continuous improvement into team work.
• Drive adoption of AI-enabled and automated delivery practices, ensuring effective and responsible use.
• Promote quality, consistency, and reuse across teams, balancing immediate delivery with long-term platform value.
• Provide leadership, coaching, and operational oversight to support team performance and growth.
• Advise leadership on risks, priorities, and delivery decisions, contributing to branch planning and cross-government coordination.
• Work with other Delivery Managers to align platform plans and deliverables across teams and the roadmap.
• Encourage innovation, advance technology strategies, and proactively manage enablers to reduce technical debt.

To be successful in this position, you will demonstrate:

• Ability to apply user-centred, evidence-based analysis to identify user needs and inform delivery decisions.
• Strong collaboration and stakeholder management skills, with the ability to balance diverse needs and interests.
• Sound judgment and problem-solving ability, adapting priorities and resources in complex, changing environments.
• Working knowledge of project management practices, with the ability to operate within technical, policy, and regulatory constraints.
• Ability to lead responsible adoption of AI tools and agentic workflows, embedding effective and accountable use in delivery practices.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

Requirements for both positions:

• A university degree in a related field (e.g., Computer Science, Information Technology, Business, Social Sciences, Public Administration), supplemented by four (4) years of progressively responsible, related experience.
• Experience leading digital delivery work, including experience with cloud development approaches and platform or product delivery in enterprise environments.
• Experience leading an assigned team or coordinating multiple workstreams in a matrixed setting.
•  Experience leading teams through changes to delivery practices, including adoption of new tools, automation, and AI-enabled ways of working.
• A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Equivalencies:

• A related master’s degree and a minimum of two (2) years of related experience; or
• A related two-year diploma and a minimum of six (6) years of related experience; or
• A related one-year certificate and a minimum of seven (7) years of related experience; or
• A minimum of eight (8) years of related experience in lieu of formal education.

Front-End Delivery Manager

Requirements:

• AI-Driven Agile Leadership: A forward-thinking leader who leverages modern, AI-augmented project management tools and methodologies to streamline front-end development cycles.
• High-Assurance API & Protocol Integration: A technically astute leader with a proven track record of directing the front-end orchestration of seamless web and mobile user journeys connected to complex enterprise backend ecosystems whether consuming secure identity APIs and passwordless authentication patterns (for Unified IAM) or real-time payments and digital banking integrations (for Alberta Payments).
• Inclusive Governance & Regulatory Compliance: A champion of user-centric design who ensures that high-security transactional interfaces remain universally accessible (WCAG) as well as privacy and audit compliant such as embedding intuitive privacy and consent controls (for Unified IAM) or highly secure data auditing and fraud-prevention workflows (for Alberta Payments).

Assets:

• Experience using service analytics, user feedback, and journey mapping to identify friction points, bottlenecks, and opportunities to improve completion rates.
• Experience using AI-assisted review to improve content quality, pattern consistency, defect analysis, and operational insight.
• Experience supporting adoption maturity through stakeholder engagement, service guidance, communication materials, operational handoff, and continuous improvement.

Qualifications continued.

Back-End Delivery Manager

Requirements:

• AI-Driven Agile Leadership: A forward-thinking leader who leverages modern, AI-augmented project management tools and methodologies to streamline backend development cycles, optimize infrastructure resource allocation, and accelerate the release orchestration of highly secure services.
• High-Availability Architecture & Integration: A technically astute leader with a proven track record of directing the backend orchestration of robust, scalable, and secure system architectures—whether managing complex identity, organization, and integration management frameworks (for Unified IAM) or high-throughput payment management lifecycles (for Alberta Payments).
• Zero-Trust Security, Data Governance, & Regulatory Compliance: A champion of secure-by-design principles who ensures backend data environments strictly enforce enterprise threat modeling, robust encryption (at rest and in transit), and immutable audit logs while embedding domain-specific compliance frameworks—such as secure credential management (for Unified IAM) or financial risk mitigation and automated fraud-detection logic (for Alberta Payments).

Assets:

• Experience using operational data, service health indicators, support patterns, exception trends, and performance insights to identify service risks and propose mitigations.
• Experience preparing decision records, evidence information, post-implementation findings, and lessons learned to strengthen governance and continuous improvement.
• Experience applying AI-assisted analysis to improve quality, identify root-cause themes, summarize complex evidence, and support informed service decisions.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent, Full-time position      

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Edmonton

Final candidates will be required to undergo a security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are required to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information:

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.