Collections Officer

Role Responsibilities

Are you interested in working within a client-focused team involved in filing compliance and collection of taxes, levies and orders? 
 
TRA runs on collaborative teamwork and has leaders that care about the success of their staff.  In this role, reporting to a supervisor of Filing Compliance and Collections, you will be going beyond the collection of outstanding taxes, levies and Employment Standards orders by educating taxpayers/debtors on their requirements to file, and making arrangements for the filing of tax returns and payments. You will serve Albertans by pursuing overdue taxes and levies as well as returns required under the Alberta Corporate and Commodity Tax Acts and collection of orders under the Employment Standards Code. 

Success in this role requires well-developed organization, communication, and negotiation skills that will enable you to correctly document all files and establish acceptable arrangements. You will use your abilities to assess the financial situations of corporations and individuals to help identify sources of funds for the collection of accounts.

You will have the opportunity to provide recommendations or suggestions to improve policy, procedures, process and legislation to streamline the collection and enforcement process.

A positive attitude, adaptability and commitment to working with others are essential in this role. Knowledge of Employment Standards Code and Regulation, Federal and Provincial Corporate and Commodity Tax legislation would be a definite asset. Proficiency in Microsoft Word and Excel is required.

 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

The link below will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

The following competencies are essential for the position:

• Agility:  You demonstrate the ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.
• Build Collaborative Environments:  You demonstrate that you genuinely value and respect different viewpoints and expertise and are willing to learn from others.
• Creative Problem Solving:  You are willing to explore different methods in how we complete our work, with a goal to achieving more efficient and effective outcomes. 
• Drive for Results:  You take past experiences into consideration when making plans and adjust those plans based on past learnings.
• Develop self and others:  You contribute to team learning by sharing information, knowledge, and experiences even when not asked.  
• Systems Thinking: You seeks information and analyze long-term outcomes.  Focus on the goals and values in addition to the process.

Qualifications

Two-year diploma in a related field is required, or equivalent education/experience as described below:

• 1 year of education for 1 year of directly related experience; or
• 1 year directly related experience for 1 year of education.

Preferences:

• Preference will be given to candidates with experience in a collections and/or tax administration environment.

Assets for this role include:

• Experience working in complex program administration.
• Experience working in a collections environment.
• Knowledge of Employment Standards Code and Regulation
• Knowledge of Federal and Provincial Corporate and Commodity Tax Legislation.
• Ability to interpret supporting documentation (including financial statements) and make decisions.
• Experience using Microsoft Office Suite of applications (Outlook, Word and Excel) is also required. 

Notes

Location:  Terrace Building, 9515 107 St NW, Edmonton AB T5K 2C1

Final candidates for this position will be asked to undergo a level 2 security screening.  

What we offer:

• Comprehensive benefits plan: https://myaps.alberta.ca/Pages/My-HR/Benefits.aspx
• Pension plan: https://www.pspp.ca
• Leadership and mentorship programs
• Professional learning and development
• Positive workplace culture and work-life balance